Band 3 Endoscopy Waiting List Coordinator

University Hospitals Birmingham NHS Foundation Trust

Birmingham

On-site

GBP 25,000 - 27,000

Full time

2 days ago

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Benefits offered by this job

NHS Pension

Maternity/Paternity Pay

Childcare vouchers

Cycle to work scheme

Job summary

University Hospitals Birmingham NHS Foundation Trust is seeking Waiting List Coordinators for the Elective Care Booking Team. The role requires accurate, patient‑focused administrative work in a busy NHS environment.

The team operates from the Endoscopy office at Birmingham Heartlands Hospital, with contracted hours of 37.5 per week (Mon–Sat) and a fixed non-working day. You’ll benefit from learning and development opportunities and a supportive workplace culture.

Qualifications

Good communication and customer care skills; written and verbal.
Strong keyboard/IT skills and organisational ability.
Ability to multitask with good time management.
Understanding confidentiality and data protection in daily practice.
Ability to remain calm and professional under pressure.
Willingness to learn and adapt in a busy healthcare setting.

Responsibilities

Book and manage patients on the waiting list in line with the Trust Policy and KPIs.
Collaborate with the Team Leader and Elective Care Service Manager.
Ensure accuracy and attention to detail in all administrative duties.

Skills

Communication skills

Keyboard/IT skills

Organization

Time management

Problem solving

Confidentiality

Attention to detail

Stress management

Education

GCSE English & Maths (A-C)

Business Administration NVQ Level 3

Tools

Microsoft Office

IT systems

Job description

Job Summary

We are looking for individuals with administrative experience within the healthcare sector to work in the Elective Care Booking Team as a Waiting List Coordinator.

Job Summary

We are looking for individuals with administrative experience within the healthcare sector to work in the Elective Care Booking Team as a Waiting List Coordinator.

It is important that you have the proven skills for accuracy and attention to detail. With genuine attributes of being calm, proactive and methodical approach to your work.

Right from the time you join us, you'll have access to learning, development and training opportunities. As you progress in your UHB career you'll acquire the knowledge, skills and confidence you need to provide safe and compassionate patient care.

If you are looking to develop your skills and / or gain a broader administrative experience within elective care, we invite you to apply for our vacancy.

What We Offer

A good salary
27 days' leave plus bank holidays (rising to 29 after five and 33 after 10 years' service)
Ongoing learning and development opportunities
Generous NHS pension
Great maternity, paternity and adoption pay
Childcare vouchers
Wide range of LGBT+ initiatives and staff networks
Health service discounts and online benefits
Health and well-being opportunities
Cycle to work scheme and discounts on public transport

UHB is a great place to work, offering a working environment with an inclusive culture that looks after and values our people and creates a sense of belonging. We encourage applications from people who embrace our values and who will enable us to expand our diverse workforce.

Main Duties, Tasks & Skills Required

The Waiting List Co-ordinators will be working closely with the Team Leader and Elective Care Service Manager to ensure all patients on the waiting list are booked and managed adhering to the Trust Patient Access Policy and Protocol. Patients are booked against the Trusts measurable and reportable key performance targets across all specialties, including Cancer 2 week waits, diagnostics, 18-week RTT and currently 54 weeks and under backlog of patients.

The team are based in our Endoscopy office at the Birmingham Heartlands Hospital site.

The contractual hours are 37.5 hours each week; Monday - Saturday with one fixed non-working day Monday - Friday (the non-non-working day will be confirmed with each successful candidate)

The contractual hours during the week are 10:00 - 18:00 with 30 min lunch break and Saturdays hours are 09:00 - 17:00 with 30 min lunch

About Us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job Description

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person specification

Qualifications

Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Experience of dealing with the Public/Customer service experience
Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
Experience of using IT systems

Desirable

Experience of working in a busy environment
Experience of working in healthcare

Additional Criteria

Essential

Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
Good keyboard/ IT skills
Good organisation skills and ability to multitask
Good time management skills Ability to deal professionally with enquiries from staff, Patients and Visitors
Ability to problem solve
Understand confidentiality and apply the principles in every day working practice
Ability to pay attention to detail where there are predictable interruptions to the work pattern
Ability to deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For Help With Your Application, Contact

Beverley Cash

beverley.cash@uhb.nhs.uk

07741375554

Pay scheme

Agenda for Change

Band

Band 3

Salary

£25760.00 to £27476.00 Yearly

Contract

Permanent