Endoscopy Booking Officer, Band 3

Gloucestershire Hospitals NHS Foundation Trust; Gloucester; On-site; GBP 26,000 - 27,000; Full time

Job summary

Gloucestershire Hospitals NHS Foundation Trust is seeking an Endoscopy Booking Officer (Band 3) to provide confidential administrative support to the Endoscopy departments. The role covers Straight to Test bookings and cancer waiting list management, with strong communication to patients and staff to ensure an efficient service.

You will train new staff, assist with data quality, and work a 37.5 hour week on standard NHS hours, contributing to a busy hospital trust with multiple sites.

Qualifications

• GCSE level Maths and English (minimum C).
• Experience using Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Proven administrative experience with handling telephone enquiries.

Responsibilities

• Provide full confidential administrative admission service for Endoscopy departments.
• Assist with Straight to Test bookings and cancer waiting list management.
• Communicate with patients, consultants, secretaries and staff to ensure a proficient service.
• Train new staff and provide cover for absence; manage data quality reports.

Skills

Clear communicator

Attention to detail

Teamwork

Data entry

Education

GCSEs in Maths and English

Tools

Microsoft Office

Job description

Current jobs at Gloucestershire Hospitals

Main area Endoscopy Booking Officer Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Mon - Friday 8am-4pm / 7:30am - 3.30pm) Job ref 318-26-T0578

Site Trustwide- Endoscopy Booking Office Town Gloucestershire Salary £25,760 - £27,476 (pa, pro rata if part time) Salary period Yearly Closing 08/09/2026 23:59

At Gloucestershire Hospitals, our people are at the heart of everything we do. As the county’s largest employer, we are proud to provide high-quality acute, elective, and specialist services to more than 650,000 people across our county. Our care is delivered across Gloucestershire Royal, Cheltenham General and Stroud Maternity Hospital.

With over 9,000 employees representing more than 95 nationalities, bringing together a mix of cultures and experiences to the care that we deliver. Whether you’re beginning your NHS journey or looking to take the next step in your career, this is an exciting time to join us. We’re investing heavily in innovation, research, and transformation, with more than 100 active clinical studies and major developments underway across our hospitals.

We take pride in working as one team, driven by a shared ambition to grow, develop, and continually improve. Every contribution is valued and by combining our collective strengths, we support not only our diverse communities but one another. You can expect a warm, supportive culture and colleagues who are passionate about teamwork, professional development and delivering exceptional care. We offer structured development programmes, mentoring and leadership opportunities to help you progress in your career.

We are committed to fostering an inclusive environment where everyone feels they belong. By joining our Trust, you will benefit from a comprehensive package that includes flexible working opportunities, generous annual leave, the NHS pension scheme, competitive bank rates, local discounts, access to on-site nurseries, reduced public transport costs, reward and recognition schemes and a wide range of health and wellbeing initiatives.

Be part of Gloucestershire Hospitals, explore your future with us today.

Job overview

The post holder will provide a full and confidential administrative admission service to consultants and their teams for all of the Endoscopy departments at Gloucestershire Hospital NHS Foundation Trust. Assist with the Straight to Test bookings and cancer waiting list management.

Communication with patients, consultants, secretaries, relatives, general practitioners and other hospital staff is also essential to help ensure a proficient service for patients and clinicians. To assist with the training of new staff and provide cover for absence where necessary. To process data quality reports and ensure corrections are made as necessary.

Additional working pattern details: Mon - Friday 8am-4pm or 7.30am- 3.30pm

Main duties of the job

Converse with patients over the telephone providing sensitive information regarding their admission, preparation and resolving any queries which can on occasion involve dealing with people who have difficulty in understanding a situation or who may be aggressive or upset requiring sensitivity and use of initiative. Manage own workload to ensure all tasks are completed within a timely manner, together with working as part of the clerical team on a day to day basis.

Working for our organisation

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

Detailed job description and main responsibilities

Please see the attached job description and person specification for more details on the main responsibilities of this vacancy.

Person specification

Qualifications

• Educated to GCSE level - Minimum Grade C in Maths and English
• Experience of Microsoft Office, including Outlook, Word, Excel and PowerPoint

Experience

• Proven administrative experience including initiating and maintaining office systems
• Experience of handling telephone enquiries
• Experience of planning and organising administrative tasks
• Experience of managing own workload

Knowledge/ Skills

• Clear communicator with excellent writing, data entry and telephone communication skills. Capable of constructing and delivering clear information/instruction to a wide range of people.
• Ability to work effectively as part of a team and able to work autonomously, working to tight deadlines.
• Excellent attention to detail with ability to input data accurately

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

You will only be contacted by the Recruitment Team via email if you are shortlisted for this post. Please ensure therefore that you check your e-mail account regularly.

If you require sponsorshipfor a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under theUKVI points based system

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.