Tech Bar Engineer

Lockton Companies; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Lockton Companies in London seeks a proactive Tech Bar Engineer to join the Technology Service Delivery team. You will be the first contact for associates with technology issues, delivering quick resolutions and accurate incident logging at the walk‑up Tech Bar.

You will diagnose common issues on the spot, triage more complex ones, educate users on basic troubleshooting, and maintain a welcoming Tech Bar environment. ITSM tools (ServiceNow, Remedy) and ITIL knowledge are a plus.

Qualifications

• Experience in 1st line support or service desk.
• Excellent customer service and communication skills.
• Ability to manage multiple walk-up queries.
• Familiarity with ITSM tools like ServiceNow or Remedy.
• ITIL knowledge is desirable.

Responsibilities

• Provide 1st line support for walk-up users at the Tech Bar.
• Diagnose and resolve common technical issues on the spot.
• Triage more complex issues and escape appropriately.
• Log incidents and service requests in the ITSM system.
• Educate associates on basic troubleshooting and IT best practices.
• Maintain the Tech Bar environment and ensure it is welcoming.

Skills

First line support

Customer service

Communication skills

Independent worker

Walk-up support

Troubleshooting

Education

ITIL Foundation Certification

Tools

ServiceNow

Remedy

Job description

We are seeking a proactive and customer-focused Tech Bar Engineer to join our Technology Service Delivery team. This role is pivotal in providing first-line technical support through our walk-up Tech Bar service. You will be the first point of contact for associates experiencing Technology issues, delivering quick resolutions, effective triage, and accurate incident logging.

Key responsibilities:

• Provide 1st line support for walk-up users at the Tech Bar.
• Diagnose and resolve common technical issues on the spot (first-time fixes).
• Triage more complex issues and escape appropriately.
• Log incidents and service requests accurately in the ITSM system.
• Deliver exceptional customer service and maintain a professional attitude.
• Educate associates on basic troubleshooting and IT best practices.
• Maintain the Tech Bar environment and ensure it is welcoming and efficient.

Required skills and experience:

• Strong working knowledge of Office M, Windows 11, iOS, and Android platforms.
• Experience in a 1st line support or service desk environment.
• Excellent customer service and communication skills, both verbal and written.
• Ability to work independently and manage multiple walk-up queries.
• Good problem solving and troubleshooting skills.
• Familiarity with ITSM tools (e.g., ServiceNow, Remedy) is a plus.
• ITIL Foundation certification is desirable but not essential.

Tech Bar Engineer London, United Kingdom