End User Experience & Executive Support Specialist

Quartzenterprises; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

Quartzenterprises is seeking an End User Support Specialist to deliver structured, high-quality end-user technology support across assigned business units in London. You will work within a defined support model and collaborate with Service Desk, EUC, Identity, Infrastructure, Security, and local site stakeholders to ensure a reliable user experience.

Responsibilities include end-to-end case ownership, JML activities, and maintaining workplace readiness across locations.

Qualifications

• Proven experience in end-user or workplace technology support.
• Strong knowledge of Windows and macOS in managed enterprise settings.
• Familiarity with ITSM tooling and SLA-driven delivery.
• Understanding of joiner, mover, leaver processes and controlled user changes.
• ITIL-aligned incident, request, and problem management practices.

Responsibilities

• Deliver reliable end-user incidents and requests within agreed service boundaries.
• Own support cases end-to-end with clear communication and ITSM tracking.
• Execute JML activities in a controlled, auditable manner.
• Maintain endpoint, meeting room, and workplace technology readiness across sites.
• Provide high-touch support for executive interactions, meetings, and events.
• Escalate non-standard or out-of-scope issues through correct channels.
• Identify repeat issues and workflow gaps to drive continuous improvement.

Skills

End-user support experience

Windows

macOS

ITSM tooling

Communication

Stakeholder management

Troubleshooting

Process-driven

Tools

ITSM tooling

Job description

Quartzenterprises is seeking an End User Support Specialist to deliver structured, high-quality end-user technology support across assigned business units in London. You will work within a defined support model and collaborate with Service Desk, EUC, Identity, Infrastructure, Security, and local site stakeholders to ensure a reliable user experience.

Responsibilities include end-to-end case ownership, JML activities, and maintaining workplace readiness across locations.