End User Support Specialist for 4000+ Users

HARRODS; Greater London; On-site; GBP 26,000 - 36,000; Full time

Job summary

Harrods is seeking an End User Support Technician to join its IT Team in London. The role supports users across Retail, Distribution, and Corporate, handling a broad range of devices and software to ensure seamless operations.

You will work with Windows 10, Mac OS, Office 365, MS Teams and Adobe Creative Cloud, with focus on licensing, security, AD administration and printer configuration. A strong client-facing IT ethos is essential.

Qualifications

• Supports end users across Windows 10, Mac OS and devices including desktops, laptops and tablets.
• Strong knowledge of Office 365, MS Teams and Adobe Creative Cloud.
• Awareness of software licensing and end user security technologies (antivirus, encryption).
• Experience in Active Directory administration, MS Office troubleshooting and printer configuration.

Responsibilities

• Provide technology support and expert technical advice to 4000+ users across the business
• Oversee the repair of equipment via internal resources and 3rd party suppliers
• Build and maintain strong relationships across IT and the wider business
• Engage with Service Management to represent Front Office support within governance and procedures

Skills

End-user support

Troubleshooting

Communication

Team collaboration

Tools

Windows 10

Mac OS

Office 365

MS Teams

Adobe Creative Cloud

Active Directory

Printer configuration

Job description

Harrods is seeking an End User Support Technician to join its IT Team in London. The role supports users across Retail, Distribution, and Corporate, handling a broad range of devices and software to ensure seamless operations.

You will work with Windows 10, Mac OS, Office 365, MS Teams and Adobe Creative Cloud, with focus on licensing, security, AD administration and printer configuration. A strong client-facing IT ethos is essential.