IT Service Desk Analyst - 1st Line Support for 4000+ Users

Harrods; Thatcham; On-site; GBP 26,000 - 36,000; Full time

Job summary

Harrods is seeking an IT Service Desk Analyst to join our IT team in Thatcham. This on-site role provides first-line technical support to 4000+ users across Retail, Distribution and Corporate functions, covering hardware, software and devices.

The ideal candidate will own incidents end to end, troubleshoot effectively, and contribute to knowledge bases, with remote support via SCCM and Casper as needed.

Qualifications

• Strong time-management and multitasking abilities.
• Experience supporting desktop, VMware VDI and mobile devices.
• Troubleshooting Microsoft Office and Outlook.
• Active Directory and mobile OS support.
• Excellent written and verbal communication.

Responsibilities

• Provide technology support to 4000+ users across the business.
• Own calls end to end and log updates, ensuring timely resolution.
• Identify known issues and create knowledge base articles.
• Perform remote desktop installations via SCCM and Casper.
• Identify and log potential IT problems.
• Prioritise work according to service targets.

Skills

Network basics

VMware VDI

End user devices

Office & Outlook

AD & mobile

Clear communication

Job description

Harrods is seeking an IT Service Desk Analyst to join our IT team in Thatcham. This on-site role provides first-line technical support to 4000+ users across Retail, Distribution and Corporate functions, covering hardware, software and devices.

The ideal candidate will own incidents end to end, troubleshoot effectively, and contribute to knowledge bases, with remote support via SCCM and Casper as needed.