End-User IT Support Engineer

Harrods; Knightsbridge; On-site; GBP 28,000 - 36,000; Full time

Job summary

Harrods is seeking an End User Support Technician to join the IT Team at our Knightsbridge store. The role provides support to 4000+ users across Retail, Distribution and Corporate, handling hardware, software and devices to ensure seamless end-user operations.

You will liaise with the End User Team Leader and contribute to the governance of front-office support, leveraging expertise in Windows 10, Mac OS, Office 365, Teams and security technologies to maintain a secure, efficient IT environment.

Qualifications

• Excellent technical knowledge of installation, configuration, administration and troubleshooting end user devices (Windows 10, MAC OS, Desktop, Laptop, Tablet, VDI, thin client).
• Strong working knowledge of Office 365, MS Teams & Adobe Creative Cloud.
• Awareness of software licensing and end user security technologies including antivirus and encryption.

Responsibilities

• Provide technology support and expert technical advice to 4000+ users across the business.
• Oversee the repair of equipment through utilisation of internal resources and 3rd party suppliers.
• Build and maintain strong relationships across IT and the wider business.
• Proactive engagement with Service Management teams to ensure Front Office support within governance.

Skills

Windows 10

MAC OS

Office 365

MS Teams

Adobe Creative Cloud

Active Directory

Printer configuration

Security technologies

Tools

VDI

Thin client

Job description

Harrods is seeking an End User Support Technician to join the IT Team at our Knightsbridge store. The role provides support to 4000+ users across Retail, Distribution and Corporate, handling hardware, software and devices to ensure seamless end-user operations.

You will liaise with the End User Team Leader and contribute to the governance of front-office support, leveraging expertise in Windows 10, Mac OS, Office 365, Teams and security technologies to maintain a secure, efficient IT environment.