End User Support Technician

Harrods; Knightsbridge; On-site; GBP 28,000 - 36,000; Full time

Job summary

Harrods is seeking an End User Support Technician to join the IT Team at our Knightsbridge store. The role provides support to 4000+ users across Retail, Distribution and Corporate, handling hardware, software and devices to ensure seamless end-user operations.

You will liaise with the End User Team Leader and contribute to the governance of front-office support, leveraging expertise in Windows 10, Mac OS, Office 365, Teams and security technologies to maintain a secure, efficient IT environment.

Qualifications

• Excellent technical knowledge of installation, configuration, administration and troubleshooting end user devices (Windows 10, MAC OS, Desktop, Laptop, Tablet, VDI, thin client).
• Strong working knowledge of Office 365, MS Teams & Adobe Creative Cloud.
• Awareness of software licensing and end user security technologies including antivirus and encryption.

Responsibilities

• Provide technology support and expert technical advice to 4000+ users across the business.
• Oversee the repair of equipment through utilisation of internal resources and 3rd party suppliers.
• Build and maintain strong relationships across IT and the wider business.
• Proactive engagement with Service Management teams to ensure Front Office support within governance.

Skills

Windows 10

MAC OS

Office 365

MS Teams

Adobe Creative Cloud

Active Directory

Printer configuration

Security technologies

Tools

VDI

Thin client

Job description

We have an exciting opportunity for an End User Support Technician to join our IT Team here at Harrods. The End User support Technician reports into the End User Team Leader.

About the Role

This provides technical support to users across all functions of the Harrods business (including Retail, Distribution and Corporate). This involves supporting a comprehensive set of hardware, software and devices so that the team are a one stop shop for all end user support.

Job Responsibilities

• Provide technology support and expert technical advice to 4000+ users across the business
• Oversee the repair of equipment through utilisation of internal resources and 3rd party suppliers
• Build and maintain strong relationships across both IT and the wider business
• Proactive engagement with Service Management teams to ensure effective representation of Front Office support within governance and procedures

About You

The ideal candidate will have excellent technical knowledge of installation, configuration, administration and troubleshooting end user devices, including Windows (10), MAC OS, Desktop, Laptop, Tablet, VDI, thin client, as well as excellent working knowledge of Office 365, MS Teams & Adobe Creative Cloud. It is important that you have awareness of software licensing and end user security technologies including antivirus and encryption.

We are looking for someone who has previous experiencing in working within active Directory administration, Microsoft office suite troubleshooting skills and printer configuration.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. For more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.

Additional Information

Time Type: Permanent Department: End User Services (Bartek Brud) As one of the world’s most prestigious brands, and a highly sought-after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.