IT Service Desk Specialist – 1st Line Support

Harrods; Cold Ash; On-site; GBP 22,000 - 28,000; Full time

Job summary

Harrods is seeking an IT Service Desk Analyst to join our IT team in Thatcham. The role delivers first-line technical support across all Harrods functions, handling hardware, software and devices to ensure timely resolution.

You will own calls end-to-end, log updates, and build knowledge base articles while maintaining strong relationships with users. The ideal candidate has experience with Desktop support, Active Directory, and Office 365, and is comfortable with tools like SCCM, Casper, and

Qualifications

• Experience providing first-line IT support.
• Familiar with Windows OS and Office 365.
• Able to log issues and update knowledge base.

Responsibilities

• Own calls end to end and update tickets.
• Provide on-site and remote IT support to users.
• Identify issues and document KB articles.
• Occasional night shift coverage and flexible approach.

Skills

Desktop support

Active Directory

Microsoft Office 365

Troubleshooting

Customer service

Time management

Communication skills

Tools

SCCM

Casper

VMware VDI

Cisco

Job description

Harrods is seeking an IT Service Desk Analyst to join our IT team in Thatcham. The role delivers first-line technical support across all Harrods functions, handling hardware, software and devices to ensure timely resolution.

You will own calls end-to-end, log updates, and build knowledge base articles while maintaining strong relationships with users. The ideal candidate has experience with Desktop support, Active Directory, and Office 365, and is comfortable with tools like SCCM, Casper, and