End User Support Technician

Harrods; United Kingdom; Remote; GBP 28,000 - 36,000; Full time

Job summary

Harrods is seeking an End User Support Technician in Knightsbridge to join our IT Team. The role provides hardware, software, and device support across Retail, Distribution and Corporate functions.

You will be the single point of contact for end-user issues and work closely with the End User Team Leader to maintain seamless operations. The ideal candidate will have strong experience with Windows 10, macOS, Office 365, MS Teams, and Adobe Creative Cloud, plus AD administration, printer

Qualifications

• Experience supporting 4000+ users across business functions.
• Knowledge of Windows 10, macOS, and Office 365 applications.
• Familiarity with security technologies including antivirus and encryption.
• Experience with Active Directory administration and printer configuration.

Responsibilities

• Provide technology support and expert technical advice to 4000+ users across the business.
• Oversee the repair of equipment through internal resources and 3rd party suppliers.
• Build and maintain strong relationships across IT and the wider business.
• Proactive engagement with Service Management to represent Front Office support.

Skills

Windows 10

macOS

Office 365

MS Teams

Adobe Creative Cloud

Active Directory

Printer configuration

Antivirus

Encryption

Job description

## End User Support TechnicianApply: Knightsbridge: Full time: Posted Today: End Date: October 21, 2026 (28 days left to apply): VAC- 55945We have an exciting opportunity for an End User Support Technician to join our IT Team here at Harrods. The End User support Technician reports into the End User Team Leader. **About the Role** This provides technical support to users across all functions of the Harrods business (including Retail, Distribution and Corporate). This involves supporting a comprehensive set of hardware, software and devices so that the team are a one stop shop for all end user support. Job Responsibilities;* Provide technology support and expert technical advice to 4000+ users across the business* Oversee the repair of equipment through utilisation of internal resources and 3rd party suppliers* Build and maintain strong relationships across both IT and the wider business* Proactive engagement with Service Management teams to ensure effective representation of Front Office support within governance and procedures **About You** The ideal candidate will have excellent technical knowledge of installation, configuration, administration and troubleshooting end user devices, including Windows (10), MAC OS, Desktop, Laptop, Tablet, VDI, thin client, as well as excellent working knowledge of Office 365, MS Teams & Adobe Creative Cloud. It is important that you have awareness of software licensing and end user security technologies including antivirus and encryption. We are looking for someone who has previous experiencing in working within active Directory administration, Microsoft office suite troubleshooting skills and printer configuration.**About Us** Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. **Our Promise to You** Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. **Uniquely You** Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. For more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods. **Additional Information:****Time Type:**Permanent**Department:**End User Services (Bartek Brud)