End User Support Technician

harrods; City of Westminster; On-site; GBP 28,000 - 36,000; Full time

Job summary

Harrods provides technical support across Retail, Distribution and Corporate functions. You will support end user devices including Windows 10, macOS, tablets and VDI, and assist in maintaining Office 365 and collaboration tools.

The role requires security and licensing awareness, plus collaboration with IT and business teams to ensure reliable frontline support for Harrods staff.

Qualifications

• Experience installing, configuring, administering and troubleshooting end-user devices.
• Strong knowledge of Windows 10, macOS, desktops, laptops, tablets, and VDI/thin clients.
• Experience with Office 365, MS Teams, and Adobe Creative Cloud.
• Awareness of software licensing and end-user security (antivirus and encryption).
• Experience with Active Directory administration and printer configuration.
• Ability to communicate effectively across IT and the business.

Responsibilities

• Provide tech support to 4000+ users across Harrods.
• Oversee repair of equipment via internal resources and suppliers.
• Build strong relationships across IT and the wider business.
• Engage with Service Management to represent Front Office support.

Skills

Windows 10

MAC OS

VDI

Thin client

Office 365

MS Teams

Adobe Creative Cloud

Printer configuration

Tools

Active Directory administration

Antivirus

Encryption

Job description

About the Role

This provides technical support to users across all functions of the Harrods business (including Retail, Distribution and Corporate). This involves supporting a comprehensive set of hardware, software and devices so that the team are a one stop shop for all end user support.

Job Responsibilities

• Provide technology support and expert technical advice to 4000+ users across the business


• Oversee the repair of equipment through utilisation of internal resources and 3rd party suppliers


• Build and maintain strong relationships across both IT and the wider business


• Proactive engagement with Service Management teams to ensure effective representation of Front Office support within governance and procedures

About You

The ideal candidate will have excellent technical knowledge of installation, configuration, administration and troubleshooting end user devices, including Windows (10), MAC OS, Desktop, Laptop, Tablet, VDI, thin client, as well as excellent working knowledge of Office 365, MS Teams & Adobe Creative Cloud.

It is important that you have awareness of software licensing and end user security technologies including antivirus and encryption. We are looking for someone who has previous experiencing in working within active Directory administration, Microsoft office suite troubleshooting skills and printer configuration.

About Us

Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

For more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.

Additional Information

• Time Type: Permanent


• Department: End User Services (Bartek Brud)