End User Support Engineer – 2nd Line IT (Desktops)

University Hospitals of Derby and Burton NHS Foundation Trust; East Midlands; On-site; GBP 26,000 - 34,000; Full time

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking an End User Support Engineer to provide 2nd line IT support across hospital IT systems, desktops, laptops, printers and peripherals. The role involves setting up and installing new hardware and software, plus troubleshooting and handling a range of desktop-related incidents and service requests.

The ideal candidate will have IT support experience and familiarity with clinical systems, with Meditech and Lorenzo desirable.

Qualifications

• Experience in an IT support services environment.
• Knowledge of clinical IT systems, particularly Meditech and Lorenzo, desirable.
• Solid understanding of National Information Security Requirements.

Responsibilities

• Provide 2nd line support for Trust IT systems, desktop devices and peripherals.
• Assist with setup and installation of new hardware and software; troubleshoot incidents and service requests.
• Support delivery of IT systems and services in hospital and community; assist with customer support and technical queries.
• Liaise with internal/external teams for installation, configuration and maintenance of systems.

Skills

IT support experience

Clinical IT systems

Meditech

Lorenzo

National Information Security

Job description

University Hospitals of Derby and Burton NHS Foundation Trust is seeking an End User Support Engineer to provide 2nd line IT support across hospital IT systems, desktops, laptops, printers and peripherals. The role involves setting up and installing new hardware and software, plus troubleshooting and handling a range of desktop-related incidents and service requests.

The ideal candidate will have IT support experience and familiarity with clinical systems, with Meditech and Lorenzo desirable.