IT Support Engineer – 1st/2nd Line (NHS)

Merseywestlancs; Macclesfield; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Mersey and West Lancashire Teaching Hospitals NHS Trust is seeking capable IT staff to deliver 1st and 2nd line technical support for NHS staff across multiple sites, including Macclesfield District General Hospital, Congleton War Memorial Hospital, Knutsford and District Community Hospital and satellite sites.

Shifts run 8:00am–8:00pm with an on-call rota to cover 24x7 requirements. The role supports AfC-reviewed JD/PS processes and requires strong IT support skills and NHS systems familiarity.

Qualifications

• Degree level in IT or equivalent experience.
• Experience using NHS IT systems.
• Pursuing professional IT qualifications (MCSE or CompTIA A+).

Responsibilities

• Provide 1st and 2nd line IT support for NHS staff across sites.
• Handle remote and on-site assistance during 8:00–20:00 hours.
• Participate in out-of-hours on-call rota and incident resolution.
• Work to service levels and coordinate with partner organisations.

Skills

IT support focus

User requirements

Work under pressure

Leadership

Organization

Attention to detail

Education

Degree level in IT or experience

NHS systems experience

MCSE / CompTIA A+ qualifications

Job description

Mersey and West Lancashire Teaching Hospitals NHS Trust is seeking capable IT staff to deliver 1st and 2nd line technical support for NHS staff across multiple sites, including Macclesfield District General Hospital, Congleton War Memorial Hospital, Knutsford and District Community Hospital and satellite sites.

Shifts run 8:00am–8:00pm with an on-call rota to cover 24x7 requirements. The role supports AfC-reviewed JD/PS processes and requires strong IT support skills and NHS systems familiarity.