End User Support Engineer | University Hospitals of Derby and Burton NHS Foundation Trust

University Hospitals of Derby and Burton NHS Foundation Trust; East Midlands; On-site; GBP 26,000 - 34,000; Full time

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking an End User Support Engineer to provide 2nd line IT support across hospital IT systems, desktops, laptops, printers and peripherals. The role involves setting up and installing new hardware and software, plus troubleshooting and handling a range of desktop-related incidents and service requests.

The ideal candidate will have IT support experience and familiarity with clinical systems, with Meditech and Lorenzo desirable.

Qualifications

• Experience in an IT support services environment.
• Knowledge of clinical IT systems, particularly Meditech and Lorenzo, desirable.
• Solid understanding of National Information Security Requirements.

Responsibilities

• Provide 2nd line support for Trust IT systems, desktop devices and peripherals.
• Assist with setup and installation of new hardware and software; troubleshoot incidents and service requests.
• Support delivery of IT systems and services in hospital and community; assist with customer support and technical queries.
• Liaise with internal/external teams for installation, configuration and maintenance of systems.

Skills

IT support experience

Clinical IT systems

Meditech

Lorenzo

National Information Security

Job description

End User Support Engineer | University Hospitals of Derby and Burton NHS Foundation Trust

Company: University Hospitals of Derby and Burton NHS Foundation Trust

Doyou hold a Full UK Drivers Licence? This is essential to this role.

The Desktop team provide a responsive service undertaking day to day support of desktops, laptops, printers and peripherals. You will be responsible for the setup and installation of new hardware/software as well as troubleshooting and investigation into a variety of desktop related incidents and service requests.

University Hospitals of Derby and Burton consists of 5 busy hospitals which provide a wide range of acute and emergency health services. The care we provide is paramount and it is essential that when needed, our doctors and nurses can rely on our IT systems to help support their treatment of patients.

You will be confident in your IT skills and be able to demonstrate experience in an IT support services environment. Knowledge of clinical IT systems, particularly Meditech and Lorenzo are desirable, and you should have a good understanding of National Information Security Requirements.

Provide 2nd line support for the Trust IT systems, desktop devices and peripherals within the hospital and at off-site locations.

To support the delivery of IT systems and services in the hospital and community assisting with customer support, system training and technical queries.

Liaise with both internal and external agencies for the installation, configuration and maintenance of new and current systems.

Closing date of applications: 16 November 2026

Interview date: 30 November 2026

As a trusted organisation at the heart of our communities, we recognise the important role we can

play in supporting the public, patients, our own people and local partners in achieving the best of

health for the local population and the communities in which they live by providing Exceptional Care

Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work

as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

Development opportunities, both professional and leadership development

On-going support from recruitment to when you join our team and beyond.

Staff benefits including employee assistance programme, discounted gym membership,

Key Facts:

We see on average 4810 OP appointments a day.

We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an

average of 2077 per week.

An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in

the country. Our hospitals admit an average of 195 emergency patients daily.

Last year we undertook almost 33,700 planned surgical operations in our 57 operating

We are one of only 7 Trusts nationally with more than 50 operating theatres. We carry out more than 140 elective procedures each working day.

UHDB is a research active University Hospital with a large and varied portfolio of clinical

trials and research opportunities for all staff.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Please note this position is not eligible for sponsorship. Applicants must be able to demonstrate an existing and ongoing right to work in the UK for the duration of the contract without sponsorship from the Trust.

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

This advert closes on Monday 16 Nov 2026