End User Support Engineer

University Hospitals of Derby and Burton NHS Foundation Trust; East Midlands; On-site; GBP 28,000 - 36,000; Full time

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking an End User Support Engineer to provide 2nd line support for desktop devices and peripherals across hospital and off-site locations. The role includes assisting with training and technical queries, liaising with internal and external teams for installation and maintenance of systems.

Applicants should have experience with Microsoft networking technologies, including Active Directory, and hold a full UK driving licence.

Qualifications

• Experience of supporting current Microsoft networking technologies including active directory.
• Full driving licence.

Responsibilities

• Provide 2nd line support for the Trust IT systems, desktop devices and peripherals within the hospital and at off-site locations.
• To support the delivery of IT systems and services in the hospital and community assisting with customer support, system training and technical queries.
• Liaise with both internal and external agencies for the installation, configuration and maintenance of new and current systems.

Skills

Active Directory

Networking

IT Support

UK Driving Licence

Job description

University Hospitals of Derby and Burton NHS Foundation Trust

End User Support Engineer

The closing date is 16 November 2026

Do you hold a Full UK Drivers Licence? This is essential to this role.

The Desktop team provide a responsive service undertaking day to day support of desktops, laptops, printers and peripherals. You will be responsible for the setup and installation of new hardware/software as well as troubleshooting and investigation into a variety of desktop related incidents and service requests.

University Hospitals of Derby and Burton consists of 5 busy hospitals which provide a wide range of acute and emergency health services. The care we provide is paramount and it is essential that when needed, our doctors and nurses can rely on our IT systems to help support their treatment of patients.

You will be confident in your IT skills and be able to demonstrate experience in an IT support services environment. Knowledge of clinical IT systems, particularly Meditech and Lorenzo are desirable, and you should have a good understanding of National Information Security Requirements.

Main duties of the job

Provide 2nd line support for the Trust IT systems, desktop devices and peripherals within the hospital and at off‑site locations.

To support the delivery of IT systems and services in the hospital and community assisting with customer support, system training and technical queries.

Liaise with both internal and external agencies for the installation, configuration and maintenance of new and current systems.

Closing date of applications: 16 November 2026

Interview date: 30 November 2026

About us

As a trusted organisation at the heart of our communities, we recognise the important role we canplay in supporting the public, patients, our own people and local partners in achieving the best ofhealth for the local population and the communities in which they live by providing Exceptional CareTogetherOur fundamental Values of Compassion, Openness and Excellence underpin how we intend to workas a Trust and the associated behaviours are becoming embedded in all aspects of how we work.In return we will offer:Development opportunities, both professional and leadership developmentOn-going support from recruitment to when you join our team and beyond.Staff benefits including employee assistance programme, discounted gym membership,onsite fitness classes, car schemesKey Facts:We see on average 4810 OP appointments a day.We are the 4th busiest Trauma & Orthopaedic outpatients department in England - anaverage of 2077 per week.An average of 1115 patients are seen in A&Es across our network every day - 3rd largest inthe country. Our hospitals admit an average of 195 emergency patients daily.Last year we undertook almost 33,700 planned surgical operations in our 57 operatingtheatres.We are one of only 7 Trusts nationally with more than 50 operating theatres. We carry out more than 140 elective procedures each working day.UHDB is a research active University Hospital with a large and varied portfolio of clinicaltrials and research opportunities for all staff.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Please note this position is not eligible for sponsorship. Applicants must be able to demonstrate an existing and ongoing right to work in the UK for the duration of the contract without sponsorship from the Trust.

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Person Specification

Skills and Ability

• Experience of supporting current Microsoft networking technologies including active directory
• Full driving licence.

Experience & Knowledge

• Understanding of general IT infrastructure including networks, servers and storage and desktop equipment.
• Knowledge and understanding of NHS organisations and structures and systems.
• Knowledge and understanding of remote access/control software.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust