End User Services Leader – Strategic IT Support

ITAC Solutions, LLC; Birmingham; On-site; GBP 83,000 - 106,000; Full time

Benefits offered by this job

Leadership role

High visibility

Process improvement

Building project involvement

AV/workplace tech shaping

Collaborative environment

Exposure to automation

Job summary

ITAC Solutions, LLC in Birmingham, AL is seeking an IT End User Services Manager to lead a distributed team of deskside and field technicians while aligning technology with business goals across multiple locations.

This high-visibility leadership role requires strong people management, process improvement, and partnership with regional and executive leadership to deliver reliable employee technology experience and strategic IT planning.

Qualifications

• Bachelor’s degree in CS/IT or related field.
• 5+ years IT support with direct people-management responsibility.
• Experience managing deskside/field/infrastructure teams.
• Proven ability to coach and conduct performance conversations.

Responsibilities

• Lead and develop a distributed team of deskside and office support technicians across multiple locations.
• Provide clear direction, coaching, performance management, and accountability for the support team.
• Conduct performance conversations and address employee performance issues directly and constructively.
• Serve as the Tier 2 leadership point between remote Tier 1 support and Tier 3 infrastructure/network engineering teams.
• Partner with regional and executive leadership to align technology support with operational priorities.
• Build relationships with senior leaders and frontline technical employees across the organization.
• Improve IT support workflows, processes, documentation, and service delivery across multiple locations.
• Establish consistent standards for deskside and field support.
• Collaborate with infrastructure, security, applications, and other IT teams to resolve complex issues.

Skills

People management

Leadership

IT leadership

Communication

Emotional intelligence

Stakeholder engagement

Relationship building

Education

Bachelor's degree in Computer Science / Information Technology

Job description

ITAC Solutions, LLC in Birmingham, AL is seeking an IT End User Services Manager to lead a distributed team of deskside and field technicians while aligning technology with business goals across multiple locations.

This high-visibility leadership role requires strong people management, process improvement, and partnership with regional and executive leadership to deliver reliable employee technology experience and strategic IT planning.