End User Services Lead — Hybrid, ITIL-Driven

VANRATH; Belfast City District; Hybrid; GBP 48,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Professional development

Flexible working

Job summary

VANRATH in Belfast is seeking a Desktop Support Manager to lead day-to-day End User Services, delivering high-quality support across all functions. You will oversee desktop support, end-user applications, mobile technologies and hardware, working to ITIL-aligned SLAs in a hybrid environment.

The role requires proven leadership in End User/Desktop Support, strong Windows, Active Directory and SCCM/App-V knowledge, and excellent stakeholder management.

Qualifications

• Proven leadership within End User / Desktop Support.
• Strong knowledge of Windows environments, Microsoft Office, Active Directory.
• Experience in large, fast-paced, business-critical organisations.
• Strong understanding of ITIL-aligned service management processes.
• Excellent stakeholder management, communication, and customer service skills.

Responsibilities

• Lead and manage day-to-day End User Services operations, ensuring high-quality support across all business functions.
• Oversee desktop support, end-user applications, mobile technologies, and hardware services in line with SLAs.
• Ensure incidents, requests, changes, and problems are managed in line with ITIL/ITSM best practices.
• Drive continuous improvement initiatives, including automation, tooling enhancements, and innovation programmes.
• Coordinate local technology projects, office support activities, and regional service delivery initiatives.

Skills

Leadership in End User/Desktop Support

Windows environments

Active Directory

ITIL/ITSM processes

Stakeholder management

Tools

SCCM

App-V

Job description

VANRATH in Belfast is seeking a Desktop Support Manager to lead day-to-day End User Services, delivering high-quality support across all functions. You will oversee desktop support, end-user applications, mobile technologies and hardware, working to ITIL-aligned SLAs in a hybrid environment.

The role requires proven leadership in End User/Desktop Support, strong Windows, Active Directory and SCCM/App-V knowledge, and excellent stakeholder management.