Senior Windows and Cloud Systems Analyst

ITAC Solutions; Birmingham; On-site; GBP 50,000 - 64,000; Full time

Job summary

ITAC Solutions in Birmingham, AL is seeking a Senior Technical Support – Systems Analyst to own complex IT escalations and drive permanent fixes. You will troubleshoot Windows, Microsoft 365, Intune, networking, and cloud issues, acting as the final escalation point and mentoring junior technicians.

The role emphasizes proactive problem solving, cross-team collaboration across multiple entities, and leading major incident responses.

Qualifications

• Hands-on Windows Autopilot and imaging/deployment experience.
• Experience with PXE-based network imaging is a plus.
• Strong Microsoft 365 and Intune administration experience.
• Ability to troubleshoot across endpoint, identity, network, and cloud layers.
• Experience supporting multiple companies or business entities.

Responsibilities

• Serve as the final escalation point for complex technical issues.
• Perform root cause analysis and implement permanent fixes.
• Troubleshoot Windows, Microsoft 365, Intune, networking, hardware, and cloud issues.
• Support Windows Autopilot and imaging/deployment initiatives.
• Implement approved configurations, remediation, and automation using PowerShell.
• Lead or contribute to major incident resolution.
• Create technical documentation and mentor Systems Technicians.

Skills

Windows Autopilot

Imaging deployment

Root cause analysis

Incident management

Tools

PowerShell

Intune

Microsoft 365

Job description

ITAC Solutions in Birmingham, AL is seeking a Senior Technical Support – Systems Analyst to own complex IT escalations and drive permanent fixes. You will troubleshoot Windows, Microsoft 365, Intune, networking, and cloud issues, acting as the final escalation point and mentoring junior technicians.

The role emphasizes proactive problem solving, cross-team collaboration across multiple entities, and leading major incident responses.