End User IT Support Specialist - Windows & Desktop Expert

Parametric Technology (UK) Limited; Cambridge; On-site; GBP 28,000 - 38,000; Full time

Job summary

Parametric Technology (UK) Limited (PTC) is seeking an IT Associate End User Support Specialist in Cambridge to deliver frontline technical assistance for employees. The role involves handling hardware, software, and network-related issues, resolving common desktop problems, and managing user accounts and access requests.

You will install and configure IT devices, document interactions, and work with higher-level teams to resolve complex problems while promoting IT best practices.

Qualifications

• Associate's degree in IT or a related field or equivalent practical experience.
• 1–2 years in a technical support role in an enterprise environment is preferred.
• Solid Windows OS knowledge and Microsoft Office proficiency.
• Familiarity with basic networking concepts (TCP/IP, Wi-Fi).

Responsibilities

• Provide first-level technical support for hardware, software, and network issues, in person and remotely.
• Troubleshoot desktop and laptop problems, OS errors, and peripheral connectivity.
• Assist users with account management, password resets, and access requests.
• Install, configure, and maintain desktops, laptops, printers and IT equipment.
• Document tickets and resolutions in the IT service management system.
• Escalate complex issues to higher-level teams as needed.
• Offer basic IT training and guidance on best practices and common software.

Skills

Windows OS

Microsoft Office

IT support

Communication

Problem solving

Team player

Education

Associate's degree in IT or related

Tools

ServiceNow

Jira Service Management

Job description

Parametric Technology (UK) Limited (PTC) is seeking an IT Associate End User Support Specialist in Cambridge to deliver frontline technical assistance for employees. The role involves handling hardware, software, and network-related issues, resolving common desktop problems, and managing user accounts and access requests.

You will install and configure IT devices, document interactions, and work with higher-level teams to resolve complex problems while promoting IT best practices.