End-User IT Analyst – Onboarding & Support

Arnold & Porter; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Arnold & Porter seeks a client-focused IT Analyst to join our London office, providing high-quality first-line technical support to users in London and internationally. You will resolve day-to-day hardware, software, mobile devices, printing, connectivity, and conferencing issues both in person and remotely, while keeping users informed and updating ServiceNow records.

You will install and support desktops, laptops, and mobile devices; set up audiovisual and conferencing equipment (Teams, Zoom,

Qualifications

• Experience providing technical support to end users in a professional environment.
• Good working knowledge of Windows, Microsoft 365, remote access, and iPhone/iPad/Android devices.
• Ability to manage several tasks in a busy environment and handle confidential information.
• Desirable certifications: Microsoft, ITIL or other technical support certifications.

Responsibilities

• Provide responsive first-line IT support to users in London and international locations, in person and remotely.
• Install, configure and deploy desktops, laptops and mobile devices; set up AV and conferencing equipment (Teams, Zoom, WebEx) for meetings.
• Record and track incidents in ServiceNow and update knowledge base; escalate complex issues as needed.
• Assist with onboarding for new joiners; collaborate with IT, Information Security, Training, Applications, NOC and Procurement.

Skills

Windows OS

Microsoft 365

Remote access

Mobile devices

Education

Microsoft certification

ITIL certification

Tools

ServiceNow

Zoom

WebEx

Job description

Arnold & Porter seeks a client-focused IT Analyst to join our London office, providing high-quality first-line technical support to users in London and internationally. You will resolve day-to-day hardware, software, mobile devices, printing, connectivity, and conferencing issues both in person and remotely, while keeping users informed and updating ServiceNow records.

You will install and support desktops, laptops, and mobile devices; set up audiovisual and conferencing equipment (Teams, Zoom,