Hybrid End User IT Support Analyst – Beeston

Magellan; Beeston; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Magellan is seeking an End User Support Analyst to join our Beeston team. You will provide high-quality technical support across the UK & Ireland, acting as a key point of contact for internal IT support and resolving incidents via multiple channels.

The role features hybrid working (3 days office-based in Beeston) with travel to other UK & Ireland sites as required. You will deploy and maintain hardware, configure systems, assist with onboarding, and contribute to knowledge base and training

Qualifications

• Proven experience in End User Support, Service Desk or Desktop Support.
• Strong knowledge of Windows OS, Microsoft 365, Azure/Intune and standard desktop tech.
• Experience with enterprise hardware and peripherals and ITSM tools.
• Excellent troubleshooting and analytical skills for rapid resolution.
• Able to prioritise tasks and thrive in a fast-paced environment.

Responsibilities

• Provide first and second-line technical support for hardware, software and devices.
• Diagnose, troubleshoot and resolve issues via phone, email, chat and ServiceNow.
• Own incidents from logging to resolution and maintain user updates.
• Install and maintain desktop/laptop hardware, OS, apps and peripherals.
• Assist with onboarding/offboarding including device provisioning and access.
• Coordinate repair and warranty management with external vendors.
• Maintain accurate incident records and asset information in ServiceNow.
• Manage IT hardware inventory and asset tracking.
• Develop knowledge base articles and user guidance for self-service.
• Create end-user training materials and deliver guidance on technology adoption.
• Collaborate with infrastructure, apps, development and testing teams
• Identify recurring issues and suggest process improvements
• Stay current with ITSM standards and emerging technologies.
• Ensure compliance with Global IT policies and SLAs.

Skills

End User Support

Service Desk

Windows OS

Microsoft 365

Azure / Intune

ITSM

ServiceNow

Troubleshooting

Prioritisation

Continuous Improvement

Tools

ServiceNow

Job description

Magellan is seeking an End User Support Analyst to join our Beeston team. You will provide high-quality technical support across the UK & Ireland, acting as a key point of contact for internal IT support and resolving incidents via multiple channels.

The role features hybrid working (3 days office-based in Beeston) with travel to other UK & Ireland sites as required. You will deploy and maintain hardware, configure systems, assist with onboarding, and contribute to knowledge base and training