End-User IT Hardware Refresh Engineer – Onsite London

Sky Systems, Inc. (SkySys); Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading IT services company based in London is seeking an IT Hardware Refresh / Desktop Support Engineer to provide on-site technical support for end user computing devices. The ideal candidate will have basic IT experience, knowledge of ITIL, and proficiency using tools like Service NOW and SCCM. This contract position emphasizes strong customer service and problem-solving skills for device support.

Qualifications

• Basic experience in IT industry.
• Understanding of ITIL concept and Service Now.
• Basic AV support for conference room and internal events.

Responsibilities

• Provide technical support for End User Computing devices.
• Lead the resolution of incidents and problems.
• Ensure tickets are updated on time adhering to SLA.

Skills

Basic experience in IT industry

Good understanding of ITIL concept

Computer OS/Peripherals troubleshooting

Handling end users' incidents

Ability to work independently

Tools

Service NOW

SCCM

Auto Pilot

Mcafee

Cortex XDR

Job description

A leading IT services company based in London is seeking an IT Hardware Refresh / Desktop Support Engineer to provide on-site technical support for end user computing devices. The ideal candidate will have basic IT experience, knowledge of ITIL, and proficiency using tools like Service NOW and SCCM. This contract position emphasizes strong customer service and problem-solving skills for device support.