Hands-On IT Hardware Engineer: End-User Devices & Deployment

Civica UK Ltd; Leeds; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Private Medical Insurance

Pension Contributions

Life Assurance

Annual Bonus / Bounty

EV Scheme

Job summary

Civica UK Ltd in Leeds is seeking an IT Hardware Engineer to own the lifecycle of laptops, desktops and peripherals. You will prepare, deploy, refresh and redeploy devices, troubleshoot repetitive issues and maintain asset records.

You will work with Intune, Autopilot and Entra ID to resolve deployment challenges, provide onsite support for AV and collaborate with suppliers and internal teams to ensure timely equipment delivery.

Qualifications

• Hands-on hardware or end-user computing role
• Good working knowledge of Windows and macOS is advantageous
• Experience with device provisioning and deployment tooling like Intune/Autopilot
• Familiarity with Entra ID and Defender for Endpoint
• Experience using ITSM systems to manage incidents and requests
• Experience maintaining hardware asset and stock information
• Strong customer service and communication skills
• Organised and able to manage competing priorities

Responsibilities

• Manage lifecycle of laptops, desktops, mobiles and peripherals
• Prepare, pre-provision, deploy, refresh, redeploy and decommission devices
• Support deployment using Intune and Autopilot
• Troubleshoot hardware, deployment and enrolment issues
• Use Entra ID and Defender for Endpoint for device checks
• Maintain hardware asset, stock and inventory records
• Coordinate purchasing, deliveries, returns, repairs, reuse and disposal
• Provide onsite support for AV equipment when needed
• Work with suppliers and internal teams to ensure timely equipment delivery
• Share knowledge and contribute to process improvements

Skills

IT Hardware

End User Computing

Windows

Intune

Autopilot

Entra ID

ITSM

Asset Management

Customer Service

Tools

Lansweeper

Snow

macOS

Job description

Civica UK Ltd in Leeds is seeking an IT Hardware Engineer to own the lifecycle of laptops, desktops and peripherals. You will prepare, deploy, refresh and redeploy devices, troubleshoot repetitive issues and maintain asset records.

You will work with Intune, Autopilot and Entra ID to resolve deployment challenges, provide onsite support for AV and collaborate with suppliers and internal teams to ensure timely equipment delivery.