Healthcare Desktop Refresh Engineer

Webhosting

Cambridge

On-site

GBP 28,000 - 32,000

Full time

14 days+

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Job summary

TelefonicaTech in the United Kingdom (Cambridge) is seeking an EUC Refresh Engineer to support hospital staff, performing on-site desktop refresh for both desktops and laptops, ensuring smooth deployment in a busy hospital environment. The role involves imaging, software install, asset tracking, and close collaboration with hospital IT teams, with emphasis on data security and user-friendly support.

Initial 6-month contract with potential extension, dedicated to healthcare staff and internal

Responsibilities

Deployment and Configuration: Deploying and configuring new desktop and laptop devices (hardware and software) according to established standards and procedures, including imaging, software installation and peripheral setup.
Hardware and Software Troubleshooting: Diagnosing and resolving hardware and software issues on end-user devices, escalating complex problems to senior engineers as needed.
End-User Support: Providing friendly and professional on-site support to hospital staff during the refresh process.
Asset Management: Accurately recording and tracking hardware assets throughout the refresh process, ensuring proper disposal of old equipment.
Collaboration: Working closely with other IT teams and hospital staff to coordinate refresh activities and minimize disruption to clinical operations.
Documentation: Maintaining accurate records of work performed, including hardware and software configurations, troubleshooting steps, and user interactions.
Adherence to Policies: Following all relevant company policies and procedures, including data security and confidentiality guidelines.