Healthcare Desktop Refresh Engineer

Webhosting; Cambridge; On-site; GBP 28,000 - 32,000; Full time

Job summary

TelefonicaTech in the United Kingdom (Cambridge) is seeking an EUC Refresh Engineer to support hospital staff, performing on-site desktop refresh for both desktops and laptops, ensuring smooth deployment in a busy hospital environment. The role involves imaging, software install, asset tracking, and close collaboration with hospital IT teams, with emphasis on data security and user-friendly support.

Initial 6-month contract with potential extension, dedicated to healthcare staff and internal

Responsibilities

• Deployment and Configuration: Deploying and configuring new desktop and laptop devices (hardware and software) according to established standards and procedures, including imaging, software installation and peripheral setup.
• Hardware and Software Troubleshooting: Diagnosing and resolving hardware and software issues on end-user devices, escalating complex problems to senior engineers as needed.
• End-User Support: Providing friendly and professional on-site support to hospital staff during the refresh process.
• Asset Management: Accurately recording and tracking hardware assets throughout the refresh process, ensuring proper disposal of old equipment.
• Collaboration: Working closely with other IT teams and hospital staff to coordinate refresh activities and minimize disruption to clinical operations.
• Documentation: Maintaining accurate records of work performed, including hardware and software configurations, troubleshooting steps, and user interactions.
• Adherence to Policies: Following all relevant company policies and procedures, including data security and confidentiality guidelines.

Skills

Independent work

Teamwork

Job description

TelefonicaTech in the United Kingdom (Cambridge) is seeking an EUC Refresh Engineer to support hospital staff, performing on-site desktop refresh for both desktops and laptops, ensuring smooth deployment in a busy hospital environment. The role involves imaging, software install, asset tracking, and close collaboration with hospital IT teams, with emphasis on data security and user-friendly support.

Initial 6-month contract with potential extension, dedicated to healthcare staff and internal