End-User Device Engineer: Hands-On Hardware in Leeds

Civica; Leeds; On-site; GBP 26,000 - 38,000; Full time

Job summary

Civica is seeking an IT Hardware Engineer to join our End User Services team in Leeds. You will own the lifecycle of laptops, desktops and peripherals, from provisioning to disposal, ensuring devices are deployed efficiently and securely across the UK office network.

You will work with Intune, Autopilot and Entra ID, collaborating with security and modern workplace teams. A customer‑facing, proactive approach is essential to maintain reliable IT services for Civica colleagues.

Qualifications

• Previous experience in an IT hardware or end‑user computing role.
• Good working knowledge of Windows; macOS familiarity is a plus.
• Experience troubleshooting laptops, desktops and peripherals.
• Experience with Intune and Windows Autopilot for deployment.
• Familiarity with Entra ID and Defender for Endpoint.
• Strong customer service and clear communication skills.
• Proactive, organized, and able to manage competing priorities.

Responsibilities

• Manage the lifecycle of laptops, desktops, mobile phones and peripherals.
• Prepare, pre‑provision, deploy, refresh, redeploy and decommission end‑user devices.
• Support device deployment using Microsoft Intune and Windows Autopilot.
• Troubleshoot routine hardware, deployment and device enrolment issues.
• Use Microsoft Entra ID and Microsoft Defender for Endpoint for relevant device and compliance checks.
• Maintain accurate hardware asset, stock and inventory records.
• Coordinate purchasing, deliveries, returns, repairs, reuse and disposal of equipment.
• Carry out hands‑on device preparation, checks, wiping and stock management from our Leeds office.
• Manage hardware incidents and service requests through our ITSM system.
• Provide occasional onsite support for meeting‑room AV equipment and other end‑user technology.
• Work with suppliers, couriers and internal teams to ensure equipment reaches colleagues when they need it.
• Keep users informed and provide a friendly, professional and responsive service.
• Share knowledge with colleagues and contribute to improvements in processes, documentation and knowledge articles.

Skills

IT hardware

Windows

macOS

Intune

Windows Autopilot

Entra ID

Defender for Endpoint

ITSM

Asset management

Customer service

Communication

Ownership

Time management

Tools

Microsoft 365

Azure Fundamentals

Lansweeper

Snow

Job description

Civica is seeking an IT Hardware Engineer to join our End User Services team in Leeds. You will own the lifecycle of laptops, desktops and peripherals, from provisioning to disposal, ensuring devices are deployed efficiently and securely across the UK office network.

You will work with Intune, Autopilot and Entra ID, collaborating with security and modern workplace teams. A customer‑facing, proactive approach is essential to maintain reliable IT services for Civica colleagues.