End User Device Engineer Apprentice

Bidvane; Sutton-in-Ashfield; Hybrid; GBP 14,000 - 18,000; Full time

Job summary

Nottinghamshire Health Informatics Service is offering a 22-month apprenticeship in the Technical Services team. You will learn to build, configure and repair workstations, laptops, iDevices and printers, under engineer supervision.

You will also patch network equipment and deliver user support across the hospital and wider health community, while working with End User Device Engineers and reporting to the EUC Service Support Manager.

Qualifications

• GCSEs to a good standard, including English and Maths at grade 4 or above.
• Computing qualification or equivalent.

Responsibilities

• Build and commission new and used workstations, laptops, iDevices and printers under an engineer's supervision.
• Patch network equipment.
• Deliver technical and user support across the hospital and wider health community, including GP practices and community services.
• Work alongside End User Device Engineers.
• Take direction from the EUC Service Support Manager or Team Leader.

Skills

Interpersonal skills

Time management

Attention to detail

Task prioritisation

Education

GCSE English & Maths (4+)

Computing qualification or equivalent

Job description

This 22-month apprenticeship sits in the Technical Services team of Nottinghamshire Health Informatics Service, the digital service for Sherwood Forest Hospitals NHS Foundation Trust. The work centres on building and commissioning workstations, laptops, iDevices and printers, and patching network equipment, under an engineer's supervision. The service supports over 13,000 users across nearly 800 sites, and the post holder works towards a Level 3 Information Communication Technician qualification. Applicants must attend a face-to-face interview.

What the job involves

• Build and commission new and used workstations, laptops, iDevices and printers under an engineer's supervision
• Patch network equipment
• Deliver technical and user support across the hospital and wider health community, including GP practices and community services
• Work alongside End User Device Engineers
• Take direction from the EUC Service Support Manager or Team Leader

Qualifications

• GCSEs to a good standard, including English and Maths at grade 4 or above
• Computing qualification or equivalent

Experience

• Microsoft Office applications
• Microsoft desktop operating systems
• At least one year in education undertaking an ICT qualification

Skills & knowledge

• Good interpersonal and communication skills
• Excellent time keeping and time management
• Attention to detail
• Prioritising tasks

Other

• Regular attendance
• Good time keeping
• Available for a face-to-face interview

Nice to have

• Level 3 computer sciences qualification or equivalent
• Previous IT experience