End User Device Engineer Apprentice

Sfh Tr; Sutton-in-Ashfield; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

Sherwood Forest Hospitals NHS Foundation Trust is seeking a motivated individual to join the Technical Services team as an End User Device Apprentice. The role offers exposure to a wide range of digital services across Nottinghamshire and prepares you for a Level 3 Information Communication Technician course.

You will learn under supervision of experienced engineers, contribute to equipment build/commissioning, and support across multiple sites including GP practices and community services.

Qualifications

• GCSE English and Maths at Grade 4 or above.
• Computing qualification or equivalent.
• Level 3 Computer Sciences Qualification or Equivalent.
• Microsoft Office applications experience.

Responsibilities

• Understand the role in more detail via attached job description and person specification.
• Work with End User Device Engineers delivering technical and user support across hospital sites.
• Assist with training as directed by the EUC Service Support Manager/Team Leader.
• Assist in patching of network equipment and general IT duties.

Skills

Time management

Interpersonal skills

Time keeping

Prioritisation

Education

GCSE English and Maths (Grade 4+)

Computing qualification or equivalent

Level 3 Computer Sciences qualification or equivalent

Tools

Microsoft Office

Job description

Thank you for your interest in this role, we would be delighted to welcome you to Sherwood Forest Hospitals.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and know that happy colleagues deliver better care.

Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.

At Sherwood Forest Hospitals, we are committed to fostering a diverse and inclusive workplace. As such, we particularly welcome applications from people who identify as Black, Asian, Minority Ethnic, or Disabled. We believe that a diverse team better represents the communities we serve and brings a wealth of perspectives and experiences to our work.

Job overview

Nottinghamshire Health Informatics Service is looking for a motivated and confident individual to join our Technical Services team as a End User Device (EUD) Apprentice. This is an exciting opportunity to begin your digital career within a leading IM&T service supporting over 13,000 users across nearly 800 sites. The successful candidate will complete a Level 3 Information Communication Technician course.

NHIS provides a wide range of digital services including infrastructure, cyber security, and multi‑tier technical support. As part of our collaborative, experienced team, you’ll contribute to improving digital experiences for the health and care workforce across Nottinghamshire.

The post holder will work alongside the End user Device Engineers delivering technical and user support throughout the hospital and health community which will include GP practices and community services. Training will involve working under the supervision of an Engineer as directed by the EUC Service Support Manager/Team Leader in the build and commissioning of new and used equipment (workstations, laptops, i Devices, printers). Training will also include the patching of network equipment.

Applicants must be available for a face to face interview.

If you are enthusiastic about technology, enjoy helping others and are looking to build a career in IT, we would love to hear from you.

Main duties of the job

To understand the role in more detail, please refer to the attached job description and person specification.

Working for our organisation

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS-run hospital in the East Midlands.

Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:

Detailed job description and main responsibilities

To understand the role in more detail, please refer to the attached job description and person specification.

Person specification

Contractual Requirements

• Good Time keeping

Knowledge

• Good interpersonal and communication skills
• Excellent Time keeping and Time Management skills
• Ability to prioritise tasks

Qualifications

• Good standard of education to GCSE level to include GCSE in English and Maths at Grade 4 or above
• Computing qualification or equivalent
• Level 3 Computer Sciences Qualification or Equivalent

Experience

• Microsoft Office Applications
• Attended education for at least 1 year undertaking an ICT Qualification
• Previous IT experience

Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:

Home Office guidance has changed. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

We as a Trust support the use of AI and other tools to support your application. However, all personal statements and behavioural examples must be truthful and factually accurate. Your application should reflect your own personal/professional experiences and qualifications to ensure authenticity and credibility.

For the avoidance of doubt, plagiarism includes presenting the ideas or experiences of others or content generated by artificial intelligence as your own. We review all applications carefully to ensure that the information provided in your supporting statement aligns with your qualifications, work history and the duties undertaken within those roles. Your experience will also be explored further during the interview process.

If you would like this information in an alternative format or in a different language please contact us on 01623 622515 ext 3271.

Please note that we no longer accept handwritten/paper applicationsand that the email address given on your application will be used for all correspondence regarding this post.
We reserve the right to close a vacancy before the closing date if a sufficient number of applications have been received. Priority for vacancies at the Trust will be given to existing employees of Sherwood Forest Hospitals NHS Foundation Trust whose roles are currently at risk of redundancy due to organisational change. If a high number of applications are received, a longlisting exercise will be conducted prior to shortlisting.

Only applications received on or before the closing date will be considered for short listing. This is to ensure that the Trust meets its commitment to Equality of Opportunity.

In submitting an application, you authorise Sherwood Forest Hospitals NHS Foundation Trust to confirm any current and previous NHS Service details and you agree to the Trust obtaining and transferring personal date held about you, including Occupational Health data (inoculations and screening tests). This data will be shared using the NHS Electronic Staff Record (ESR) and third party systems via an automated process and will only be used for the purposes of maintaining your employment record.

Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check. The Trust will pay for the check initially and then the money will then be deducted from your first salary once you've commenced employment. The current price of a check is £26.40 for a standard check and £54.40 for an enhanced. If you are asked to complete a DBS check and have a previous identity that you do not wish to be disclosed to your employer and/or on your DBS certificate, you should call or email the dedicated sensitive applications team before submitting your application. The team is experienced in dealing with sensitive cases and will advise you of the process and what you need to do.

Employer certification / accreditation badges

Name Claire Garner Job title Digital Training and Development Manager Email address [e-mail] Telephone number 07595089964