End-User Device Deployment Specialist

Lucid Support Services Ltd; Aberdeen City; On-site; GBP 26,000 - 36,000; Full time

Job summary

Lucid Support Services Ltd is seeking 6 Hardware Install Engineers to support a large-scale end-user device install project. You will be responsible for the installation and replacement of end-user devices across the estate, working with a dedicated project team in a hands-on role requiring customer service skills and attention to detail.

You'll deploy and replace devices, perform desk-side support, test equipment, update records, and escalate issues as needed.

Qualifications

• Hands-on installation experience with end-user devices.
• Strong customer service skills and problem-solving approach.
• Experience supporting desktop rollout or refresh projects.

Responsibilities

• Deploy and replace end-user devices across multiple departments.
• Carry out hardware installations, device swaps, and desk-side support activities.
• Disconnect, reconnect, and test user equipment and peripherals.
• Provide first-line support and basic troubleshooting during deployments.
• Ensure all devices are configured and deployed in line with project requirements.
• Accurately update deployment records and asset tracking documentation.
• Escalate any technical issues to the appropriate support teams.
• Support the collection and management of legacy equipment.
• Deliver excellent customer service while working directly with end users.

Skills

Customer service

Attention to detail

Desktop rollout experience

Job description

Lucid Support Services Ltd is seeking 6 Hardware Install Engineers to support a large-scale end-user device install project. You will be responsible for the installation and replacement of end-user devices across the estate, working with a dedicated project team in a hands-on role requiring customer service skills and attention to detail.

You'll deploy and replace devices, perform desk-side support, test equipment, update records, and escalate issues as needed.