Hardware Deployment & Support Technician

The Access Group; Acton Round; On-site; GBP 22,000 - 28,000; Full time

Job summary

The Access Group in Wolverhampton is seeking a hardware support specialist who will configure, build and deploy customer hardware—laptops, desktops, routers, switches, and firewalls—ensuring orders are accurate and on time.

You will troubleshoot hardware issues, collaborate with service desk and suppliers, and manage workshop operations including stock control and repairs. The role emphasizes service quality and continuous improvement within a on-site team.

Qualifications

• Experience working with hardware from vendors such as HP, Dell or Lenovo.
• Knowledge of operating system deployment, device imaging and diagnostic tools.
• Relevant certifications such as CompTIA A+, Network+ or vendor-specific accreditations.
• Experience working within service level agreements (SLAs) and using ticketing systems to document and track work.

Responsibilities

• Configure, build and deploy customer hardware, including laptops, desktops, routers, switches and firewalls, ensuring orders are delivered accurately and on time.
• Troubleshoot and resolve hardware-related issues, working closely with customers, the service desk and third-party suppliers to provide a smooth support experience.
• Manage workshop operations including goods received, stock control, device repairs, secure disposal processes and inventory management through ConnectWise.
• Support managed device services, contribute to standard device builds and remote management tools, and identify opportunities to improve service quality, efficiency and customer satisfaction.

Skills

Hardware experience

OS deployment

Device imaging

SLAs experience

Ticketing systems

Vendor certifications

Tools

ConnectWise

Job description

The Access Group in Wolverhampton is seeking a hardware support specialist who will configure, build and deploy customer hardware—laptops, desktops, routers, switches, and firewalls—ensuring orders are accurate and on time.

You will troubleshoot hardware issues, collaborate with service desk and suppliers, and manage workshop operations including stock control and repairs. The role emphasizes service quality and continuous improvement within a on-site team.