Desktop Support Specialist

Lucid Support Services Ltd; Aberdeen City; On-site; GBP 26,000 - 36,000; Full time

Job summary

Lucid Support Services Ltd is seeking 6 Hardware Install Engineers to support a large-scale end-user device install project. You will be responsible for the installation and replacement of end-user devices across the estate, working with a dedicated project team in a hands-on role requiring customer service skills and attention to detail.

You'll deploy and replace devices, perform desk-side support, test equipment, update records, and escalate issues as needed.

Qualifications

• Hands-on installation experience with end-user devices.
• Strong customer service skills and problem-solving approach.
• Experience supporting desktop rollout or refresh projects.

Responsibilities

• Deploy and replace end-user devices across multiple departments.
• Carry out hardware installations, device swaps, and desk-side support activities.
• Disconnect, reconnect, and test user equipment and peripherals.
• Provide first-line support and basic troubleshooting during deployments.
• Ensure all devices are configured and deployed in line with project requirements.
• Accurately update deployment records and asset tracking documentation.
• Escalate any technical issues to the appropriate support teams.
• Support the collection and management of legacy equipment.
• Deliver excellent customer service while working directly with end users.

Skills

Customer service

Attention to detail

Desktop rollout experience

Job description

Working Pattern: Full Time, Monday to Friday

Overview

We are seeking 6 Hardware Install Engineer’s to support a large-scale end-user device Install project. The successful candidates will be responsible for the installation and replacement of end-user devices across the estate, working as part of a dedicated project team. This is a hands‑on Install role requiring strong customer service skills, attention to detail, and previous experience supporting desktop rollout or refresh projects.

Key Responsibilities

• Deploy and replace end-user devices across multiple departments.
• Carry out hardware installations, device swaps, and desk-side support activities.
• Disconnect, reconnect, and test user equipment and peripherals.
• Provide first-line support and basic troubleshooting during deployments.
• Ensure all devices are configured and deployed in line with project requirements.
• Accurately update deployment records and asset tracking documentation.
• Escalate any technical issues to the appropriate support teams.
• Support the collection and management of legacy equipment.
• Deliver excellent customer service while working directly with end users.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.