Team Lead

Lucid Support Services Ltd; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

Lucid Support Services Ltd in Glasgow is seeking an experienced On-Site Deployment Lead for a large-scale IT Desktop Refresh programme. This role involves managing day-to-day on-site deployment activities, coordinating engineers, and providing clear reporting to a central project team.

The ideal candidate must possess strong leadership skills and a solid understanding of end-user computing, along with experience in hands-on management during deployment phases. Commitment to diversity and inclusion is essential.

Qualifications

• Experience leading on-site IT deployments or desktop refresh projects.
• Strong end-user computing (EUC) knowledge is essential.
• Experience managing engineers or deployment teams with excellence.

Responsibilities

• Lead and control on-site desktop refresh deployment activity.
• Coordinate deployment engineers and rollout partners.
• Provide daily status reporting to the central project team.

Skills

On-site IT deployments leadership

End-user computing (EUC) knowledge

Coordination skills

Reporting and escalation skills

Asset management exposure

Comfortable in fast-paced environments

Job description

We are seeking an experienced On‑Site Deployment Lead to support a large‑scale IT Desktop Refresh programme. The role leads day‑to‑day on‑site deployment activity, managing engineers and execution during rollout waves, and providing clear reporting into a central project team contact. This is a hands‑on, delivery‑focused role requiring strong on‑site leadership and issue resolution capability.

Key Responsibilities

• Lead and control on‑site desktop refresh deployment activity
• Coordinate and direct deployment engineers and rollout partners
• Act as primary on‑site authority during deployment windows
• Oversee device swaps, user handovers, and decommissioning
• Track progress, exceptions, and quality issues
• Provide daily status reporting to the central project team
• Escalate risks, blockers, and failures promptly

Required Experience

• Leading on‑site IT deployments or desktop refresh projects
• Strong end‑user computing (EUC) knowledge
• Experience managing engineers or deployment teams
• Excellent coordination, reporting, and escalation skills
• Comfortable working in fast‑paced, business‑critical environments
• Asset management or ITSM tooling exposure
• PMO / Prince2‑aligned delivery environments

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.