End-to-End Provisioning Order Manager (Hybrid)

Neos Networks; Reading; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Hybrid working

Performance bonus

Benefits package

Job summary

Neos Networks in Reading is seeking an Order Manager to own end-to-end delivery of customer orders across multiple suppliers, ensuring provisioned services meet quality and timetable commitments.

You will coordinate with internal teams and external partners, provide clear updates to customers, manage escalations, and help forecast delivery volumes to improve customer experience and operational performance.

Qualifications

• GCSEs in English and Mathematics required; A-levels or vocational qualifications in Business Administration, IT, or Telecommunications desirable but not essential.
• Practical experience in order management and provisioning is preferred.
• Provisioning / Order Management experience is valued.

Responsibilities

• Take ownership of end-to-end delivery of customer orders across multiple suppliers.
• Coordinate with internal teams and external network partners to ensure timely provisioning of services.
• Provide clear, timely updates to customers and stakeholders and handle escalations to maintain service quality.

Skills

Order management

Provisioning experience

Customer service

Education

GCSEs in English and Mathematics

A-levels or vocational qualifications in Business Administration, IT, or Telecommunications

Job description

Neos Networks in Reading is seeking an Order Manager to own end-to-end delivery of customer orders across multiple suppliers, ensuring provisioned services meet quality and timetable commitments.

You will coordinate with internal teams and external partners, provide clear updates to customers, manage escalations, and help forecast delivery volumes to improve customer experience and operational performance.