Delivery Support & Analytics Specialist

Neos Networks; Reading; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Excellent benefits package

Hybrid working

Job summary

Neos Networks is seeking a Delivery Support Coordinator to join the Customer Delivery team on a 12-month fixed-term contract. This hybrid role is based in Reading with options for office and remote working.

You will maintain processes, reporting, governance information, and operational tools to enable the team to operate effectively. You’ll collaborate closely with the Delivery Support Manager and other stakeholders to drive improvements and ensure excellent customer outcomes.

Qualifications

• Experience providing administrative, analytical, or coordination support in an operational environment.
• Experience maintaining process documentation and preparing reports.
• Ability to use data and insights to support decision-making.

Responsibilities

• Support business continuity by maintaining documentation and tracking actions.
• Maintain systems, procedures, and process documentation for operational effectiveness.
• Provide guidance on Customer Delivery processes and escalate complex issues.
• Identify service shortfalls and opportunities for improvement.
• Analyse operational data to identify trends and risks.
• Produce reports and management information to support decisions.
• Deliver training and supporting documentation for new systems and starters.
• Monitor team activities and coordinate communications across the Delivery team.

Skills

Analytical skills

Administrative support

Data analysis

Stakeholder management

Communication skills

Problem-solving

Continuous improvement

Education

GCSEs (English & Maths)

A-Levels or vocational qualifications in Business Admin/IT/Telecommunications

Tools

Reporting systems

Job description

Neos Networks is seeking a Delivery Support Coordinator to join the Customer Delivery team on a 12-month fixed-term contract. This hybrid role is based in Reading with options for office and remote working.

You will maintain processes, reporting, governance information, and operational tools to enable the team to operate effectively. You’ll collaborate closely with the Delivery Support Manager and other stakeholders to drive improvements and ensure excellent customer outcomes.