Provisioning Order Manager

LE03 Neos Networks; Reading; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Annual Bonus

Pension with service-related increases

Cycle to Work Scheme

Holiday Buy

Mental Health & Wellbeing Support

Employee Discounts Birthday & Volunte

Volunteering Leave

Job summary

Neos Networks is seeking a Provisioning Order Manager to own the end-to-end delivery of customer orders across multiple suppliers. You will coordinate with internal teams and network partners, ensuring orders are provisioned accurately and on time while maintaining clear customer updates.

Based in Reading with hybrid working options, you will play a key role in delivering reliable services and a seamless customer experience, supported by a comprehensive benefits package and a performance-related

Qualifications

• Minimum GCSEs in English and Mathematics; A-levels or vocational qualifications in Business Administration, IT, or Telecommunications desirable but not essential.
• Practical experience in order management and provisioning.
• Provisioning / Order Management experience preferred but not essential.

Responsibilities

• Take ownership of end-to-end delivery of customer orders across multiple suppliers.
• Act as a key point of contact for customers with clear updates throughout the delivery lifecycle.
• Manage supplier escalations and deliver an excellent customer experience.
• Own end-to-end delivery of orders ensuring provisioning is accurate, on time, and to quality and commercial standards.
• Manage orders across internal systems and supplier portals, coordinating with network partners and providing timely updates.
• Forecast delivery volumes and provide the committed delivery date to customers.
• Work with internal teams and external suppliers to achieve right-first-time delivery.

Skills

Order management

Provisioning

Customer service

Stakeholder communication

Forecasting delivery dates

Education

GCSEs in English and Maths

A-levels or vocational quals in Business/IT/Telecommunications

Job description

Provisioning Order Manager Neos Networks offers alternative working arrangements that give employees some flexibility, including office, home and hybrid working. Base location: Reading / Havant Salary: to £35k dependent on experience + performance‑related bonus + a comprehensive benefits package supporting your family, finances, and wellbeing Working Pattern: Permanent Full time with the option of hybrid working.

The Customer Provisioning Team is responsible for delivering seamless, end to end service provisioning across the Neos Networks portfolio, including Ethernet and Optical solutions. Working closely with major network partners such as Openreach, Virgin Media, Vodafone, CityFibre, Sky, and TalkTalk Business, the team ensures services are delivered accurately, on time, and to a high standard.

Key Responsibilities

• You will take ownership of the end to end delivery of customer orders, proactively managing progress across multiple suppliers.
• You will act as a key point of contact for customers, providing clear and timely updates throughout the delivery lifecycle and ensuring a smooth handover into service.
• Managing expectations, resolving supplier escalations, and delivering an excellent customer experience are central to the role.
• This role is critical to Neos’ success, directly influencing customer satisfaction, retention, and overall business performance through the delivery of reliable, high quality services.
• You will own the end‑to‑end delivery of customer orders, ensuring services are provisioned accurately, on time, and to agreed quality and commercial standards.
• You will manage orders across internal systems and supplier portals, proactively coordinate with network partners, and provide clear, timely updates to customers and stakeholders.
• You will manage priorities, resolve issues and escalations, and play a key role in forecasting delivery volumes, accurately providing our committed delivery date (CDD) to our customers and reducing aged work‑in‑progress.
• By working closely with internal teams and external suppliers, you will help deliver a right‑first‑time customer experience and support strong operational and business performance.

What do I need?

• minimum of GCSEs (or equivalent) in English and Mathematics, with A-levels or vocational qualifications in Business Administration, IT, or Telecommunications being desirable but not essential.
• Practical experience in order management and provisioning often outweighs formal education.
• Provisioning / Order Management Experience is preferred but not essential.

At Neos Networks we believe in making complex connectivity challenges simple. We bring together the unparalleled expertise of dedicated teams with innovation and technical excellence to provide businesses, government organisations and our partners a better network experience that can power the UK’s digital future. We do it with a spirit of collaboration, partnership and integrity that means we can achieve more, together.

We offer a range of benefits to our employees and believe that a great place to work, motivates everyone to do their best. Just some of our benefits include:

• Annual Bonus
• Employee Discounts Birthday & Volunteering Leave
• Pension, with Service-related Increases
• Cycle to Work Scheme
• Holiday Buy
• Mental Health & Wellbeing Support

Through our ‘working differently’ programme we support flexible work times and the ability to work on a hybrid basis.