Provisioning Order Manager

Jobtailor; Reading; On-site; GBP 22,000 - 28,000; Full time

Job summary

Neos Networks is seeking a detail-oriented Order Management professional to drive end-to-end customer order delivery across our portfolio. You will coordinate provisioning, monitor progress with multiple suppliers, and communicate delivery updates to customers.

Role emphasizes forecasting volumes, meeting committed dates, and reducing WIP while ensuring a smooth handover into service. Experience in multi-system coordination is preferred.

Qualifications

• Minimum GCSEs in English and Mathematics.
• A-levels or vocational qualifications in Business Administration, IT, or Telecommunications are desirable but not essential.
• Practical experience in order management and provisioning is valued.

Responsibilities

• Own the end-to-end delivery of customer orders across the Neos Networks portfolio.
• Manage service provisioning accurately, on time, and to agreed quality and commercial standards.
• Proactively manage progress across multiple network suppliers and partners.
• Act as a key customer contact and provide clear, timely delivery updates.
• Manage customer expectations and resolve supplier escalations.
• Coordinate orders across internal systems and supplier portals.
• Forecast delivery volumes and provide committed delivery dates (CDD).
• Reduce aged work-in-progress.
• Support right-first-time customer experience and strong operational and business performance.
• Ensure a smooth handover into service.

Skills

Order Management

Service Provisioning

Delivery Forecasting

Customer Coordination

Supplier Escalation Resolution

Customer Communication

Education

GCSEs (English & Maths)

A-levels / vocational qualifications in Business Admin / IT / Telecommunications

Tools

Internal Systems

Supplier Portals

Job description

• Own the end-to-end delivery of customer orders across the Neos Networks portfolio
• Manage service provisioning accurately, on time, and to agreed quality and commercial standards
• Proactively manage progress across multiple network suppliers and partners
• Act as a key customer contact and provide clear, timely delivery updates
• Manage customer expectations and resolve supplier escalations
• Coordinate orders across internal systems and supplier portals
• Forecast delivery volumes and provide committed delivery dates (CDD)
• Reduce aged work-in-progress
• Support right-first-time customer experience and strong operational and business performance
• Ensure a smooth handover into service

Requirements

• Minimum of GCSEs (or equivalent) in English and Mathematics
• A-levels or vocational qualifications in Business Administration, IT, or Telecommunications are desirable but not essential
• Practical experience in order management and provisioning often outweighs formal education
• Provisioning / Order Management experience is preferred but not essential
• Ability to manage customer orders end to end across multiple suppliers
• Ability to manage orders across internal systems and supplier portals
• Ability to coordinate with network partners and resolve issues and escalations
• Ability to forecast delivery volumes and provide committed delivery dates to customers

Core Competencies

Demonstrates expertise in end-to-end order management and provisioning, ensuring timely delivery and high-quality customer service. Proficient in coordinating with multiple suppliers and managing customer expectations effectively.

Highest-signal resume keywords

• Order Management
• Service Provisioning
• Customer Coordination
• Delivery Forecasting
• Supplier Escalation Resolution

Hard Skills

• Order Management
• Service Provisioning
• Delivery Forecasting
• Customer Order Management
• Issue Resolution

Soft Skills

• Customer Communication
• Expectation Management
• Proactive Problem Solving

Industry Keywords

• Telecommunications
• Business Administration

Tools & Technologies

• Internal Systems
• Supplier Portals