End-to-End Provisioning Lead – Hybrid

LE03 Neos Networks; Reading; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Annual Bonus

Pension with service-related increases

Cycle to Work Scheme

Holiday Buy

Mental Health & Wellbeing Support

Employee Discounts Birthday & Volunte

Volunteering Leave

Job summary

Neos Networks is seeking a Provisioning Order Manager to own the end-to-end delivery of customer orders across multiple suppliers. You will coordinate with internal teams and network partners, ensuring orders are provisioned accurately and on time while maintaining clear customer updates.

Based in Reading with hybrid working options, you will play a key role in delivering reliable services and a seamless customer experience, supported by a comprehensive benefits package and a performance-related

Qualifications

• Minimum GCSEs in English and Mathematics; A-levels or vocational qualifications in Business Administration, IT, or Telecommunications desirable but not essential.
• Practical experience in order management and provisioning.
• Provisioning / Order Management experience preferred but not essential.

Responsibilities

• Take ownership of end-to-end delivery of customer orders across multiple suppliers.
• Act as a key point of contact for customers with clear updates throughout the delivery lifecycle.
• Manage supplier escalations and deliver an excellent customer experience.
• Own end-to-end delivery of orders ensuring provisioning is accurate, on time, and to quality and commercial standards.
• Manage orders across internal systems and supplier portals, coordinating with network partners and providing timely updates.
• Forecast delivery volumes and provide the committed delivery date to customers.
• Work with internal teams and external suppliers to achieve right-first-time delivery.

Skills

Order management

Provisioning

Customer service

Stakeholder communication

Forecasting delivery dates

Education

GCSEs in English and Maths

A-levels or vocational quals in Business/IT/Telecommunications

Job description

Neos Networks is seeking a Provisioning Order Manager to own the end-to-end delivery of customer orders across multiple suppliers. You will coordinate with internal teams and network partners, ensuring orders are provisioned accurately and on time while maintaining clear customer updates.

Based in Reading with hybrid working options, you will play a key role in delivering reliable services and a seamless customer experience, supported by a comprehensive benefits package and a performance-related