Order Provisioning Team Manager

ANS Group Ltd

Pendlebury

Hybrid

GBP 32,000 - 39,000

Full time

5 hours ago

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Benefits offered by this job

Hybrid working

Salary sacrifice

Pension

Electric vehicle scheme

Cycle to work scheme

Share incentive plan

Profit related pay

Sickness income protection

Medical cash plan

Life assurance

Birthday off

Gym membership discount

Free onsite parking

Job summary

Nimans, part of the Midwich Group, seeks an Order Provisioning Team Manager. You will lead a Customer Engagement team delivering reseller order processing, SLAs, and service improvements.

Responsibilities include coaching, recruitment, and cross-functional collaboration to enhance performance, systems, and supplier relations. Applicants must have telecoms experience and strong leadership abilities.

Qualifications

Proven telecoms experience.
Telecoms, Operations / Customer Service background.
Previous experience of leading, motivating and developing a successful team.
Previous experience of managing multiple tasks.
Effective time management and organisational skills.
Experience of complaint handling.
Partner support experience.
Strong communication skills.
Have a flexible, positive outlook and attitude.
Be proactive.
Good problem solving skills.
Results focussed.
Leads by example.
Willing to learn and take on additional responsibility.

Responsibilities

Managing the team to ensure that orders for all product sets are placed accurately, through to completion, and within SLA.
Management of the team to action reseller tickets, delivering outstanding customer service to all, with a positive, professional, can-do attitude.
Work with the team to ensure high quality service delivery and a right first-time approach.
Manage resource allocation to ensure seamless service delivery of orders and any projects.
Provide first point of contact for reseller and supplier escalations.
Engagement with key suppliers to drive improved level of service.
Lead, mentor, and develop the Customer Engagement team, creating a high-performance culture.
Provide coaching, training, and deliver monthly 121’s so that each team member receives performance feedback so that their continued improvement and development is forefront.
Ensure team have a full understanding and timely updates of new processes, products and any other relevant information.
Responsible for recruitment and training of new and existing team members.
Work with the management team to resolve issues and deliver improvements to the Reseller service.
Manage timelines, risks, and resource allocation to ensure seamless execution of projects.
Act as the main point of contact for stakeholders, providing regular updates on project status and service performance.
To identify potential customer dissatisfaction, working in synergy with other areas of the business so as to further improve the Reseller experience, increase profitability and customer loyalty.
Identify and implement improvements to day to day running of the team, process and portals.
Undertake other duties, as per your Manager's request.
Service Delivery
People Management
Process Improvement

Skills

Telecoms experience

Team leadership

Customer service

Communication

Problem solving

Time management

Tools

Portal development

Job description

Job Title: Order Provisioning Team Manager

Salary: Up to £35,000

Benefits

Hybrid Working
Salary Sacrifice - Pension, Electric Vehicle Scheme, Cycle to Work Scheme,Share Incentive Plan
Profit Related Pay
SicknessIncome Protection
Medical Cash Plan
Life Assurance
Birthday off
Discounted Gym Membership
Free onsite parking and more

About the Role

Working within the reseller channel as a successful Team Manager, you will be responsible for managing a team of individuals working to deliver exceptional support and service delivery to our resellers. Duties will include establishing team objectives, delegating tasks, monitoring performance, and fostering a positive and productive work environment.You will also play a crucial role in identifying and implementing process and system improvements to enhance service delivery efficiency and quality.

Key Responsibilities

Service Delivery

Managing the team to ensure that orders for all product sets are placed accurately, through to completion, and within SLA.
Management of the team to action reseller tickets, delivering outstanding customer service to all, with a positive, professional, can-do attitude.
Work with the team to ensure high quality service delivery and a right first-time approach.
Manage resource allocation to ensure seamless service delivery of orders and any projects.
Provide first point of contact for reseller and supplier escalations.
Engagement with key suppliers to drive improved level of service.

People Management

Lead, mentor, and develop the Customer Engagement team, creating a high-performance culture.
Provide coaching, training, and deliver monthly 121’s so that each team member receives performance feedback so that their continued improvement and development is forefront.
Ensure team have a full understanding and timely updates of new processes, products and any other relevant information.
Responsible for recruitment and training of new and existing team members.

Process Improvement

Work with the management team to resolve issues and deliver improvements to the Reseller service.
Manage timelines, risks, and resource allocation to ensure seamless execution of projects.
Act as the main point of contact for stakeholders, providing regular updates on project status and service performance.
To identify potential customer dissatisfaction, working in synergy with other areas of the business so as to further improve the Reseller experience, increase profitability and customer loyalty.
Identify and implement improvements to day to day running of the team, process and portals.

General Tasks