Order Processing Coordinator (bi-lingual (EN/DE)

Confidential; Guildford; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Confidential is seeking an experienced Order Processing Coordinator in Guildford, Surrey. The role involves owning the customer order journey from start to finish, handling multi-currency orders, and working across two ERP systems in a hybrid, full-time setup.

You will manage order cycles, communicate status to customers, coordinate with warehouses and couriers, and prepare export paperwork for EU-bound orders. Strong Excel/Google Sheets skills and excellent communication are essential.

Qualifications

• 5+ years in order processing, logistics or supply chain coordination.
• Experience working with international suppliers (ideally China-based).
• Experience supporting UK and European B2B clients with basic customs requirements.
• Confident with ERP / order management systems.

Responsibilities

• Manage the full end-to-end order cycle: receiving, validating and entering customer orders, confirming availability, pricing, lead times and shipping terms.
• Work across multiple currencies and two ERP systems.
• Keep customers updated on order status, tracking and any delays.
• Coordinate with warehouse, workshop, couriers and procurement to keep things on track.
• Produce customer-specific paperwork in line with each client's SOPs.
• Handle export documentation for orders heading outside the EU, liaising with authorities for customs paperwork.
• Monitor stock levels and flag low stock, backorders or delays.
• Build reports on open orders, backorders and delivery KPIs.

Skills

Order processing

Logistics

ERP systems

Excel

Google Sheets

Tools

ERP systems

Excel

Google Sheets

Job description

Order Processing Coordinator
Guildford, Surrey £32,000 Hybrid Working Full-Time
We're working with an amazing client who are growing fast and on the hunt for an experienced, detail-driven Order Processing Coordinator to take ownership of their customer order journey from start to finish.
This is a brilliant opportunity to join a business with established B2 B partnerships right across the UK and Europe, supplying distributors, retailers and commercial clients. Products are manufactured overseas, so there's a genuinely international flavour to the role and plenty of variety day to day.

What you'll be doing:

You'll manage the full end-to-end order cycle receiving, validating and entering customer orders, confirming availability, pricing, lead times and shipping terms, and keeping everything accurate and moving. You'll work across multiple currencies and two separate ERP systems, so a sharp eye for detail and a "right first time" mindset are absolutely essential.

Day to day you'll also:

• Keep customers updated on order status, tracking and any delays
• Coordinate with warehouse, workshop, couriers and procurement to keep things on track
• Produce customer-specific paperwork in line with each client's own SOPs
• Handle export documentation for orders heading outside the EU, liaising with the relevant authorities for certified customs paperwork
• Monitor stock levels and flag low stock, backorders or delays early
• Build reports on open orders, backorders and delivery KPIs, and spot ways to make the whole process slicker

You'll be a key point of contact for B2 B customers, including mid and senior management on the client side, so confident, professional communication is a must. You'll also provide holiday and overflow cover for a closely related role within the team.

What we're looking for:

• 5+ years in order processing, logistics or supply chain coordination
• Experience working with international suppliers (ideally China-based)
• A track record supporting UK and European B2 B clients, with a grasp of commercial expectations and basic customs requirements
• Confident on ERP / order management systems
• Strong Excel / Google Sheets skills
• Excellent communication and organisation, and the ability to juggle competing priorities

Nice to have:

• Knowledge of export logistics, customs and Incoterms (FOB, EXW, DDP)
• Background working with distributors, retailers or wholesale customers