End-to-End Change Manager—Adoption & Delivery (ADKAR)

Marks & Spencer Plc; Salford; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Colleague discount

Holiday entitlement

Discretionary bonus

Pension & Life Assurance

Induction & training

M&S Choices discounts

Parental leave policies

Wellbeing support

Volunteer day

Job summary

Marks & Spencer Plc is seeking a proactive Change Manager to lead change and transformation across Customer Services. You will design and embed structured change approaches while ensuring initiatives are adopted and deliver measurable outcomes.

You will translate complexity into clear, practical solutions, improving customer and colleague experience through governance, data insights, and collaborative stakeholder engagement across the business.

Qualifications

• Proven experience in change and project management.
• Ability to design and embed structured change approaches (ADKAR).
• Strong governance, risk, and dependency management skills.
• Excellent stakeholder engagement and clear communication.

Responsibilities

• Lead end-to-end change and project delivery on time and within scope.
• Design structured change plans and drive adoption and sustainability.
• Governance, risks, issues, and dependencies management with clear reporting.
• Utilise data and feedback to inform decisions and optimise outcomes.

Skills

Change management

Project delivery

Stakeholder management

Communication

Analytical thinking

Delivery focus

Tools

ADKAR framework

Job description

Marks & Spencer Plc is seeking a proactive Change Manager to lead change and transformation across Customer Services. You will design and embed structured change approaches while ensuring initiatives are adopted and deliver measurable outcomes.

You will translate complexity into clear, practical solutions, improving customer and colleague experience through governance, data insights, and collaborative stakeholder engagement across the business.