Digital Transformation Change Lead

SmartRecruiters, Inc.; Reading; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

None

Job summary

Primark is seeking a Change Manager to lead end-to-end change across a digital transformation portfolio. You will design and embed change interventions, aligning with governance and business priorities.

Work with business, technology and cross-functional teams to enable adoption of new processes, systems and ways of working. Previous experience in change management and delivering go-live readiness is essential.

The role requires strong stakeholder engagement and a collaborative, proactive mindset.

Qualifications

• Degree or equivalent experience required.
• 5+ years in Change Management or Transformation roles.
• Experience delivering change across multiple projects.
• Hands-on Change Impact Assessments, stakeholder analysis, communications, and training planning.
• Strong understanding of change management frameworks and delivery environments (Agile, Waterfall).
• Experience supporting go-live preparation, hypercare, and BAU transition.
• Experience delivering change within customer-facing or digitally enabled environments.
• Exposure to retail transformation change (nice to have).
• Change Management certification preferred (nice to have).

Responsibilities

• Develop and manage integrated change plans for a programme or multiple projects, aligning activity to delivery milestones, dependencies, business readiness needs and portfolio priorities.
• Conduct change impact assessments to identify and manage impacts across processes, technology, roles, capabilities, ways of working and operating models.
• Translate programme and project outcomes into practical business change activity, ensuring impacted teams understand what is changing and why it matters.
• Assess the impact of digital change on customer, colleague and operational experiences to ensure sustainable adoption.
• Identify, manage and mitigate change-related risks, issues, dependencies and resistance throughout the lifecycle.
• Contribute to business readiness activity for releases, deployments and phased rollouts.
• Support go-live, transition planning and hypercare, enabling a smooth move to BAU.
• Define and track change readiness, adoption and engagement measures using data and stakeholder insight.

Skills

Planning

Facilitation

Communication

Analytical thinking

Stakeholder management

BAU transition

Change management certification

Education

Degree or equivalent experience

Job description

Primark is seeking a Change Manager to lead end-to-end change across a digital transformation portfolio. You will design and embed change interventions, aligning with governance and business priorities.

Work with business, technology and cross-functional teams to enable adoption of new processes, systems and ways of working. Previous experience in change management and delivering go-live readiness is essential.

The role requires strong stakeholder engagement and a collaborative, proactive mindset.