ADKAR Change & Delivery Lead

MARKS&SPENCER; Salford; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

20% colleague discount across M&S

Generous holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension

Training and development programmes

Wellbeing support (24/7 Virtual GP)

Volunteer day

Job summary

Marks & Spencer is seeking an experienced change and project professional to lead end-to-end delivery, using structured change plans based on ADKAR principles. You will drive adoption, manage governance and risks, and use data to optimise outcomes across complex initiatives in a fast-paced retail environment.

The role emphasises clear communication with stakeholders at all levels, prioritisation, and a strong delivery mindset to continuously improve processes and customer outcomes.

Qualifications

• Proven experience in project and change management, including governance, planning, and delivery of measurable outcomes.
• Strong understanding of change frameworks such as ADKAR, with the ability to drive adoption and engagement.
• Experience managing risks, assumptions, issues, and dependencies across complex delivery environments.
• Strong analytical capability, using data and insight to inform decision making and prioritisation.
• Experience in transformation or process improvement, ideally within customer service or operational environments.

Responsibilities

• Lead end to end change and project delivery, ensuring initiatives are delivered on time, within scope, and with clear measurable outcomes.
• Design and implement structured change plans using ADKAR principles, driving adoption and sustained behavioural change.
• Manage governance, risks, issues, and dependencies, ensuring strong control and clear reporting throughout delivery.
• Use data, insight, and feedback to inform decisions, track performance, and optimise outcomes post implementation.
• Build strong stakeholder relationships, aligning teams and ensuring clear communication, engagement, and shared ownership of delivery.

Skills

Change management

Project management

ADKAR

Governance

Risk management

Data analytics

Process improvement

Stakeholder engagement

Job description

Marks & Spencer is seeking an experienced change and project professional to lead end-to-end delivery, using structured change plans based on ADKAR principles. You will drive adoption, manage governance and risks, and use data to optimise outcomes across complex initiatives in a fast-paced retail environment.

The role emphasises clear communication with stakeholders at all levels, prioritisation, and a strong delivery mindset to continuously improve processes and customer outcomes.