Change Manager: End-to-End Transformation & Adoption Lead

Marks and Spencer; Salford; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Colleague discount 20%

Holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension

Life Assurance

Tailored induction & training

Wellbeing & support via Choices portal

Parental/adoption/neonatal policies

Volunteer day

Job summary

Marks & Spencer is seeking a proactive Change Manager to lead delivery of change and transformation across Customer Services. You will design structured change approaches, embed adoption, and drive measurable outcomes with governance and clear reporting.

You will translate complexity into practical solutions, work with stakeholders at all levels, and ensure a data-informed approach to continuous improvement and post-implementation success.

Qualifications

• Proven experience in project and change management, including governance, planning and delivery of measurable outcomes.
• Strong understanding of change frameworks such as ADKAR, with ability to drive adoption and engagement.
• Experience managing risks, assumptions, issues, and dependencies across complex delivery environments.
• Strong analytical capability, using data and insight to inform decision making and prioritisation.

Responsibilities

• Lead end to end change and project delivery, ensuring initiatives are delivered on time, within scope, and with clear measurable outcomes.
• Design and implement structured change plans using ADKAR principles, driving adoption and sustained behavioural change.
• Manage governance, risks, issues, and dependencies, ensuring strong control and clear reporting throughout delivery.
• Use data, insight, and feedback to inform decisions, track performance, and optimise outcomes post implementation.
• Build strong stakeholder relationships, aligning teams and ensuring clear communication, engagement, and shared ownership of delivery.

Skills

Change management

Project delivery

ADKAR

Stakeholder engagement

Data analysis

Job description

Marks & Spencer is seeking a proactive Change Manager to lead delivery of change and transformation across Customer Services. You will design structured change approaches, embed adoption, and drive measurable outcomes with governance and clear reporting.

You will translate complexity into practical solutions, work with stakeholders at all levels, and ensure a data-informed approach to continuous improvement and post-implementation success.