EN - Sales Manager

21c Museum Hotels; Wembley; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a leading hotel as a Sales Manager, selling memorable experiences and building strong guest relationships. In this role, you will leverage your industry knowledge to enhance sales strategies, manage operations, and create opportunities for new business while enjoying competitive perks and development programs.

Benefits

Discount Card for hotel stays and food & beverage

Complimentary hotel stays in UK

Performance bonus up to 20%

Free meals on duty

Discounted accommodation rates

Regular performance reviews

Comprehensive development programs

Qualifications

• Knowledge of industry/travel trends.
• Commercial decision-making skills for MICE and Rooms income.
• Minimum of 2 years relevant experience.

Responsibilities

• Manage day-to-day operations of Reservations and Sales teams.
• Develop relationships with local clients and bookers.
• Analyze e-commerce campaign results for ROI.

Skills

Interpersonal Skills

Attention to Detail

Organizational Skills

Job description

Company Description

Join a hotel that is a member of the Accor network, which brings together more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. We believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, smile, and action contributes to creating a positive and memorable impact for our customers, colleagues, and the planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this fast-paced world.

Job Description: Sales Manager

Through your passion and motivation, you sell memorable experiences to guests staying at your property. You are professional and knowledgeable about your property, building strong relationships and bonds with your guests.

What’s in it for you:

• A Discount Card for use in Accor Hotels worldwide for hotel stays and food & beverage discounts
• Complimentary stays in UK hotels (Bonus Breaks Vouchers - subject to availability and T&Cs)
• Performance bonus of up to 20% of your yearly salary based on hotel and personal targets
• Free meals on duty
• Discounted accommodation rates with Accor Hotels globally
• Regular performance reviews to ensure ongoing feedback for growth and development
• Comprehensive development programs via the Accor Academy

Qualifications

• Knowledge of industry/travel trends to develop and monitor the hotel’s commercial strategy in conjunction with the GM
• Ability to make commercial decisions to maximize MICE and Rooms income daily
• Experience in top-line forecasting and revenue management
• Great attention to detail and organizational skills to meet deadlines for all Groups, MICE, and Corporate RFP requests
• Excellent interpersonal skills to develop relationships with local clients, direct bookers, and agency bookers, ensuring a strong base of new and repeat business
• Strong knowledge in quoting, converting, and managing large group bookings
• Experience in a large events-driven competitive set is preferred
• Minimum of 2 years of relevant experience

Additional Information

• Manage the day-to-day operations of the Reservations and Sales teams, ensuring adherence to schedules
• Ensure content and social media KPIs are met
• Analyze results of e-commerce campaigns and promotions to ensure ROI expectations
• Generate new business through marketing initiatives
• Conduct local research for potential new local business
• Maintain records and ensure proper follow-up with your GM, RSM, and the Accor MICE sales team
• Actively manage business bookings and relationships with key entertainment clients and sports/football team travel managers
• Ensure contracts, pro-forma, and credit checks are issued and followed up on
• Represent the hotel in local stakeholder meetings and Accor sales events