EN - Sales Manager

Fairmont Hotels & Resorts; Wembley; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a prestigious hotel as a Sales Manager, where you will leverage your expertise in the hospitality industry to create memorable experiences for guests. You will oversee reservations, drive revenue growth, and develop strong local relationships, while enjoying competitive benefits and opportunities for growth.

Benefits

Discount Card for Accor Hotels

Complimentary stays in UK hotels

Performance bonus up to 20%

Free meals on duty

Discounted accommodation rates

Development programs via Accor Academy

Qualifications

• Minimum 2 years of experience in a similar role.
• Knowledge of industry/travel trends and commercial strategy.
• Experience in large events-driven environments preferred.

Responsibilities

• Sell memorable experiences to guests and maintain strong relationships.
• Manage daily operations of the Reservations and Sales teams.
• Analyze campaigns for expected ROI and generate new business.

Skills

Commercial decision making

Attention to detail

Interpersonal skills

Revenue management

Job description

Company Description

Join a hotel that is a member of the Accor network, which brings together more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. We believe in you and what you bring to the table, offering many opportunities for development and advancement. Every gesture, smile, and action contributes to creating a positive and memorable impact for our customers, colleagues, and our planet. Together, we embody responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this fast-paced world.

Job Description: Sales Manager

Through your passion and motivation, you sell memorable experiences to guests staying at your property. You are professional, knowledgeable about your property, and you build strong relationships and bonds with your guests.

What’s in it for you:

• A Discount Card for use in Accor Hotels worldwide for hotel stays and food & beverage discounts
• Complimentary stays in UK hotels (Bonus Breaks Vouchers - subject to availability and T&Cs)
• Performance bonus of up to 20% of your yearly salary based on hotel and personal targets
• Free meals on duty
• Discounted accommodation rates with Accor Hotels globally
• Regular performance reviews to ensure ongoing feedback and growth
• Comprehensive development programs via the Accor Academy

Qualifications:

• Knowledge of industry/travel trends to develop and monitor the hotel’s commercial strategy with the GM
• Ability to make commercial decisions to maximize MICE & Rooms income daily
• Experience in top-line forecasting and revenue management
• Great attention to detail and organizational skills to meet deadlines for Groups, MICE, & Corporate RFP requests
• Excellent interpersonal skills to develop relationships with local clients, direct bookers, and agency bookers, ensuring a strong base of new and repeat business
• Strong knowledge in quoting, converting, and managing large group bookings
• Experience in a large events-driven environment is preferred
• Minimum 2 years of experience in a similar role

Additional Information:

• Manage daily operations of the Reservations and Sales teams, ensuring compliance with schedules
• Ensure content and social media KPIs are met
• Analyze ecommerce campaigns and promotions to align investment levels with expected ROIs
• Generate new business through marketing initiatives
• Conduct local research for potential new business
• Maintain records and follow up with GM, RSM, and the Accor MICE sales team
• Manage business bookings and relationships with key entertainment clients and sports/football team travel managers
• Ensure contracts, pro-forma, and credit checks are issued and followed up on
• Represent the hotel in local stakeholder meetings and Accor sales events