EMRU Ward Clerk: Patient Records & Admin Champion

Buckinghamshire Healthcare NHS Trust; Aylesbury; On-site; GBP 21,000 - 25,000; Full time

Job summary

Buckinghamshire Healthcare NHS Trust in Aylesbury is seeking a Ward Clerk for the Emergency Medical Receiving Unit to provide comprehensive admin, clerical and reception support, ensuring smooth day-to-day operations and confidentiality.

You will manage patient records, support clinical information systems, coordinate communications, arrange transfers, and assist with data collection and reports while contributing to a safe, welcoming environment.

Qualifications

• Provide administrative, clerical, and reception support.
• Maintain patient records and update electronic systems.
• Support data collection and reporting requirements.

Responsibilities

• Provide administrative, clerical, and reception support to the EMRU Ward.
• Act as the first point of contact for patients, relatives, visitors, and healthcare professionals.
• Answer and direct telephone calls within policy.
• Maintain accurate patient records and update Careflow EPR.
• Support data collection, entry, and reporting for audits and national submissions.
• Coordinate patient transfers and transport arrangements.
• Manage departmental correspondence, mail and emails.
• Maintain records relating to patient valuables and staff information.
• Monitor and order stationery and supplies; report discrepancies.
• Assist relatives and visitors and refer clinical enquiries to nursing staff.
• Assist with staff induction processes and locker allocation.
• Maintain a safe, organised working environment and report safety concerns.

Skills

Administrative skills

Communication

Discretion

Tools

Careflow EPR

Job description

Buckinghamshire Healthcare NHS Trust in Aylesbury is seeking a Ward Clerk for the Emergency Medical Receiving Unit to provide comprehensive admin, clerical and reception support, ensuring smooth day-to-day operations and confidentiality.

You will manage patient records, support clinical information systems, coordinate communications, arrange transfers, and assist with data collection and reports while contributing to a safe, welcoming environment.