Empowering Housing Support Officer | Independent Living

Niyaa People Ltd; Rudgeway; On-site; GBP 818,000 - 1,165,000; Full time

Benefits offered by this job

£20.00 per hour via Umbrella

36 hours per week

Temporary assignment 2-3 months with a

Immediate start

Fully site-based role across Bristol &

Flexible working patterns

Remote interview available

Job summary

Niyaa People Ltd is seeking a Supported Housing Officer / Customer Support Coordinator to cover Bristol and South Gloucestershire. You will deliver frontline, person-centred housing support to adults in two six-bedroom schemes and help residents gain independent living skills and move on to longer-term accommodation.

Key duties include welfare checks, support-plan reviews, rent and benefits monitoring, and liaising with partner agencies.

Qualifications

• Experience supporting vulnerable adults in housing or related settings.
• Ability to work independently and manage own workload.
• Strong IT and record-keeping skills with attention to detail.
• Full driving licence and access to transport desirable.

Responsibilities

• Conduct weekly welfare checks and monthly support plan reviews.
• Provide person-centred housing-related support to promote independence.
• Maintain electronic case notes, support plans and service records.
• Monitor rent, Housing Benefit and service charges; assist residents with issues.
• Liaise with partner agencies to support move-on and access to grants.
• Assess prospective residents and coordinate lettings, move-ins and voids.
• Complete routine health and safety checks, including fire alarm testing.
• Manage diary and allocate time between two services; work autonomously.
• Prioritise resident wellbeing and safeguarding.

Skills

Person-centred approach

IT and record-keeping

Independence and time management

Driving licence (desirable)

Job description

Niyaa People Ltd is seeking a Supported Housing Officer / Customer Support Coordinator to cover Bristol and South Gloucestershire. You will deliver frontline, person-centred housing support to adults in two six-bedroom schemes and help residents gain independent living skills and move on to longer-term accommodation.

Key duties include welfare checks, support-plan reviews, rent and benefits monitoring, and liaising with partner agencies.