Supported Housing Officer - Empower Independence & Move-On

Niyaa People; Gloucester; On-site; GBP 51,577,000 - 63,370,000; Full time

Benefits offered by this job

£20.00 per hour Umbrella

36 hours per week

Temporary 2-3 months

Immediate start

Site-based role

Flexible hours

Remote interview

Job summary

Niyaa People seeks a Supported Housing Officer / Customer Support Coordinator to deliver frontline housing support for adults across two six-bedroom units in Bristol and South Gloucestershire. You will work to help residents gain independent living skills and prepare for employment, alongside day-to-day housing management.

The role involves welfare checks, lettings coordination, rent monitoring and safeguarding, with an emphasis on person-centred support and collaboration with partner agencies.

Qualifications

• Experience supporting vulnerable adults, ideally in housing contexts.
• Person-centred approach to promote independence and employment readiness.
• Strong IT and record-keeping skills; able to manage multiple service records.

Responsibilities

• Conduct welfare checks and review support plans weekly and monthly.
• Provide housing-related support to promote independence and readiness for work.
• Maintain electronic case notes, plans and service records accurately.
• Monitor rent, Housing Benefit and service charges; assist with payment issues.
• Liaise with partner agencies to support move-on and access grants.
• Assess residents and coordinate lettings, move-ins and voids.
• Carry out routine health and safety checks including fire alarm testing.
• Manage diary and split time between two services; travel locally.
• Work autonomously with safeguarding as a priority.

Skills

vulnerable adults

independent living

IT and record-keeping

travel between locations

Tools

MS Office

case management systems

Job description

Niyaa People seeks a Supported Housing Officer / Customer Support Coordinator to deliver frontline housing support for adults across two six-bedroom units in Bristol and South Gloucestershire. You will work to help residents gain independent living skills and prepare for employment, alongside day-to-day housing management.

The role involves welfare checks, lettings coordination, rent monitoring and safeguarding, with an emphasis on person-centred support and collaboration with partner agencies.