Employment Support Worker

Citizens Advice Sandwell & Walsall; West Midlands; On-site; GBP 23,000 - 32,000; Full time

Job summary

Citizens Advice Sandwell & Walsall is seeking an Employment Support Worker to help young people aged 16-25 overcome barriers and move towards education, training, volunteering or employment. You will provide one-to-one and group support to build confidence and work-ready skills in a supportive, person-centred environment.

Role focuses on CV writing, job searching, interview prep, budgeting, safeguarding and building relationships with employers and partner organisations.

Qualifications

• Experience in youth support is desirable.
• Strong interpersonal skills and empathy.
• Ability to work with diverse groups of young people.

Responsibilities

• Build confidence, independence and employability skills.
• CV writing, job searching and interview preparation.
• Understand workplace expectations and develop work-ready skills.
• Explore education, training, volunteering and employment opportunities.
• Provide financial literacy support, including budgeting.
• Connect individuals with specialist services for additional support.
• Provide ongoing support, including longer-term follow-up after starting work.
• Build relationships with employers, training providers and partner organisations.
• Manage caseloads and maintain accurate casework records.
• Safeguard young people and provide safe, person-centred support.

Skills

Relationship building

Person-centred support

Effective communication

Motivation to help youth

Job description

Citizens Advice Sandwell & Walsall (CASW) is a local charity providing free, confidential and independent advice and support to people across Sandwell and Walsall. We help people understand their rights, resolve problems and make informed decisions across areas such as benefits, debt, housing, employment and consumer issues. As The People's Champion, our aim is to provide advice and support that empowers our communities to thrive across Sandwell and Walsall. Our work is underpinned by our ROOTS values - Trust, Inclusive, Respectful, Empowering and Evolving - which shape how we support our clients, our communities and each other.

About the Role

This is a fixed-term contract to 31st December 2027, with the potential to become permanent, subject to the availability of ongoing funding and business requirements.

As an Employment Support Worker, you’ll work directly with people aged 16-25, providing one-to-one and group support to help them overcome barriers and take positive steps towards their future.

You’ll get to know each person you support, understand their goals and aspirations, and provide tailored support to help them move towards education, training, volunteering or employment.

No two days will be the same. You’ll support individuals with areas such as:

Responsibilities

• Building confidence, independence and employability skills
• CV writing, job searching and interview preparation
• Understanding workplace expectations and developing work-ready skills
• Exploring education, training, volunteering and employment opportunities
• Providing financial literacy support, including benefit checks and budgeting
• Connecting individuals with specialist services where additional support is needed
• Providing ongoing support, including longer-term support once someone moves into work
• Building relationships with employers, training providers and partner organisations
• Managing a caseload and maintaining accurate casework records
• Safeguarding those you support and ensuring they receive safe, person-centred support

This is a role where your support can make a real difference. You’ll help individuals recognise their strengths, overcome challenges and take positive steps towards a future that works for them.

You don’t need to have worked in exactly the same role before. What’s important is that you can build positive relationships, provide person-centred support, communicate effectively and genuinely want to help the people you support achieve their goals.

If you’re looking for a role where you can use your skills to make a meaningful difference across Sandwell and Walsall, we’d love to hear from you.

Responsibilities

• Building confidence, independence and employability skills
• CV writing, job searching and interview preparation
• Understanding workplace expectations and developing work-ready skills
• Exploring education, training, volunteering and employment opportunities
• Financial literacy, including benefit checks and budgeting
• Connecting young people with specialist services where additional support is needed
• Providing ongoing support, including longer-term support once someone moves into work
• Building relationships with employers, training providers and partner organisations
• Managing a caseload and keeping accurate casework records
• Safeguarding young people and ensuring they receive safe, person-centred support

This is a role where your support can make a real difference. You’ll help young people recognise their strengths, overcome challenges and take steps towards a future that works for them.

You don’t need to have worked in exactly the same role before. What’s important is that you can build positive relationships, provide person-centred support, communicate effectively and genuinely want to help young people achieve their goals.

If you’re looking for a role where you can use your skills to make a meaningful difference to young people across Sandwell and Walsall, we’d love to hear from you.

For further details please refer to the job pack on our website at https://citizensadvicesandwell-walsall.org/jobs/

Required Skills

• Ability to build positive relationships
• Ability to provide person-centred support
• Ability to communicate effectively
• A genuine desire to help young people achieve their goals

Equal Opportunity Statement

We're committed to creating a workplace where everyone feels respected, valued and supported. Our inclusive policies help colleagues through different stages of life and reflect our commitment to equality, diversity and inclusion.