Support Worker

Ngccare; Manchester; On-site; GBP 23,000 - 29,000; Full time

Job summary

Ngccare in Manchester is seeking a Post-16 Support Worker to help young people aged 16+ gain skills, confidence and independence for education, training, and employment. You will build trusted relationships, deliver tailored one-to-one and group support, and collaborate with colleges, employers and social services to promote successful transitions into adulthood.

You will advocate for young people, monitor progress and maintain records, while upholding safeguarding and inclusive practices in a

Qualifications

• Excellent communication and interpersonal skills required.
• Ability to engage, motivate, and inspire young people.
• Empathetic, patient and non-judgemental approach expected.
• Strong organisational and time-management abilities.
• Ability to build trust while maintaining professional boundaries.
• Problem-solving and conflict-resolution skills.
• Ability to work independently and in a multidisciplinary team.
• Good report-writing and record-keeping skills.
• Understanding safeguarding and needs of vulnerable young people.
• Commitment to independence, inclusion and positive outcomes.

Responsibilities

• Build positive relationships with young people and families.
• Provide one-to-one and group support tailored to needs and aspirations.
• Support access to education, training, apprenticeships, employment, and volunteering.
• Develop independent living skills (budgeting, cooking, travel, appointments).
• Assist with goal setting, action planning and personal development.
• Promote emotional wellbeing, resilience and self-confidence.
• Advocate for young people and represent their views.
• Liaise with colleges, employers, training providers, social workers and healthcare professionals.
• Help access community resources and specialist services.
• Monitor progress, review plans and maintain records.
• Safeguard young people and report concerns per policies.
• Support equality, diversity, inclusion and person-centred practice.

Skills

Excellent communication

Interpersonal skills

Empathetic and patient approach

Organisational and time management

Building trust with young people

Problem solving

Independent and multidisciplinary team

Report writing and record keeping

Safeguarding knowledge

Promoting independence and inclusion

Cultural awareness

Education

Relevant qualification in Health and Social Care, Youth Work, Education, Social Care, or related field

Job description

Manchester Full-time Competitive Posted 30 May 2026

Job Description

Post-16 Support Worker Job Description

Role Purpose

The Post-16 Support Worker provides tailored support to young people aged 16 and over, helping them develop the skills, confidence, and independence needed to achieve their personal, educational, employment, and life goals. The role focuses on empowering young people to make informed choices, overcome barriers, and successfully transition into adulthood.

Key Responsibilities

• Build positive, professional relationships with young people and their families.
• Provide one-to-one and group support tailored to individual needs and aspirations.
• Support young people in accessing education, training, apprenticeships, employment, and volunteering opportunities.
• Assist with developing independent living skills, including budgeting, cooking, travel training, and managing appointments.
• Support young people with goal setting, action planning, and personal development.
• Promote emotional wellbeing, resilience, and self-confidence.
• Advocate for young people and ensure their views and wishes are represented.
• Liaise with colleges, employers, training providers, social workers, healthcare professionals, and other agencies.
• Support young people to access community resources and specialist services.
• Monitor progress, review support plans, and maintain accurate records.
• Safeguard young people and report concerns in line with organisational policies and procedures.
• Promote equality, diversity, inclusion, and person-centred practice.

Essential Skills and Qualities

• Excellent communication and interpersonal skills.
• Ability to engage, motivate, and inspire young people.
• Empathetic, patient, and non-judgemental approach.
• Strong organisational and time-management skills.
• Ability to build trust while maintaining professional boundaries.
• Problem-solving and conflict-resolution skills.
• Ability to work independently and as part of a multidisciplinary team.
• Good report-writing and record-keeping skills.
• Understanding of safeguarding and the needs of vulnerable young people.
• Ability to promote independence while providing appropriate support.
• Cultural awareness and commitment to inclusive practice.

Desirable Skills and Experience

• Experience working with young people aged 16–25.
• Knowledge of further education, employment pathways, apprenticeships, and supported internships.
• Understanding of Special Educational Needs and Disabilities, SEND.
• Experience supporting care leavers, young people with additional needs, or those at risk of social exclusion.
• Knowledge of transition planning and preparing for adulthood frameworks.
• Relevant qualification in Health and Social Care, Youth Work, Education, Social Care, or a related field.

Core Values

A Post-16 Support Worker should demonstrate:

• Respect and dignity for every young person.
• A person-centred and strengths-based approach.
• Commitment to empowering young people to reach their full potential.
• Integrity, professionalism, and accountability.
• Compassion, patience, and resilience.
• A belief in promoting independence, inclusion, and positive life outcomes.

Requirements

• Excellent communication and interpersonal skills
• Ability to engage, motivate, and inspire young people
• Empathetic, patient, and non-judgemental approach
• Strong organisational and time-management skills
• Ability to build trust while maintaining professional boundaries
• Problem-solving and conflict-resolution skills
• Ability to work independently and as part of a multidisciplinary team
• Good report-writing and record-keeping skills
• Understanding of safeguarding and the needs of vulnerable young people
• Ability to promote independence while providing appropriate support
• Cultural awareness and commitment to inclusive practice
• Experience working with young people aged 16–25
• Knowledge of education, employment pathways, apprenticeships, and supported internships
• Understanding of SEND
• Experience supporting care leavers, young people with additional needs, or those at risk of social exclusion
• Relevant qualification in Health and Social Care, Youth Work, Education, Social Care, or a related field
• Meaningful role supporting young people aged 16 and over
• Opportunity to help young people build confidence and independence
• Supportive multidisciplinary working environment
• Training and development opportunities
• Chance to support education, employment, and life skills outcomes
• Rewarding work helping young people transition into adulthood