Employment Skills and Systems Trainer

Serco Limited; West Midlands; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A leading service provider in the UK seeks an Employment Skills and Systems Trainer to design and deliver impactful training for colleagues and participants. This full-time role involves working across various sites in the Midlands, ensuring compliance with educational standards while fostering sustainable employment. Candidates should have a relevant teaching qualification and experience in adult education, particularly within the employability sector. A driving license is essential for weekly travel. The position offers a competitive salary up to £35,000 plus benefits including a company car and internal training opportunities.

Benefits

25 days holiday plus bank holidays

Contributory pension scheme

Company car

Extensive training and development opportunities

24/7 Employee Assistance Programme

Discounts at various retailers

Qualifications

• Proven experience designing and delivering training.
• Strong knowledge of adult education and employability.
• Full UK driving licence for travel.

Responsibilities

• Design and deliver training programmes that meet contract requirements.
• Engage participants through workshops and support sessions.
• Measure and evaluate training effectiveness.

Skills

Training programme design

Delivering adult education

Knowledge of training systems

Education

Level 3 Award in Education and Training

Level 3 qualification in employability

Tools

Elevate

BUD

Strata

Microsoft Dynamics

Job description

Serco Limited

Midlands based, with weekly travel across Serco sites, up to £35,000 per annum, depending on experience + company car. Full-time, 37 hours per week.

Ready to make an impact? As an Employment Skills and Systems Trainer in our Employment, Skills and Training Services team, you’ll play a key role in building capability across our Restart programmes.

You’ll design and deliver high‑quality training that supports colleagues and participants, helping people move closer to sustainable employment while meeting contractual and regulatory requirements. You’ll work across multiple Serco sites in the Midlands, delivering training in person and online, ensuring learning is inclusive, engaging and aligned to Serco’s values and standards.

Your responsibilities

• Design, update and deliver workforce skills and systems training programmes that meet commissioner, regulatory and contractual requirements.
• Deliver engaging training through group sessions, workshops and one‑to‑one support, both face‑to‑face and online.
• Train colleagues on systems including Elevate, BUD, Strata and Dynamics, supporting confident and compliant use.
• Measure and evaluate training impact using performance data to support continuous improvement.
• Work closely with training managers, quality, compliance, data and operational teams to support service delivery.
• Promote safeguarding, health, safety and wellbeing across all learning activity.

Which you need to fit in

You’ll be a great fit for this role if you have…

Essential skills and experience

• A minimum Level 3 Award in Education and Training, or equivalent teaching or training qualification.
• Level 3 subject‑specific qualification within employability or a related field.
• Proven experience designing, coordinating and delivering staff training programmes.
• Experience delivering training within adult education, employability or welfare‑to‑work environments.
• Strong knowledge of both face‑to‑face and online training delivery methods.
• A full UK driving licence, with the flexibility to travel weekly across Serco sites in the Midlands.

Desirable skills and experience

• A teaching or training qualification at Level 4 or above.
• Experience delivering training within Restart or similar employment support programmes.
• Working knowledge of systems such as Elevate, BUD, Strata or Microsoft Dynamics.
• Experience delivering Learning and Development programmes rated Ofsted ‘Good’ or equivalent.
• Experience designing and delivering colleague training programmes.
• Experience working within AEB, DWP, ESFA or Ofsted‑regulated environments.

Benefits

• Holidays: 25 days plus bank holidays.
• Pension: Up to 6% contributory pension scheme.
• Company car: A company car.
• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco‑managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax‑free, through our Payroll Giving Scheme.